Is this the level of service Gosolr had in mind?

I am sharing our experience and then you can tell me if this is the level of service Gosolr had in mind for their clients and business reputation.

Our installation was done on the 7th of May 2024. The next day we phoned in to raise concerns with regards to our battery not fully charging and out panels only generating 1.00KW in the middle of as sunny day. We were informed that this is a mere setting that has to be changed. So we waited for another day that takes us to the 9th of May 2024 where we had to phone in again to complain our battery charges to no more than 40% and our 8 panels together does not generate more than 1.00KW of power. They logged a call for technitians to come have a look at what the problem is and we were supposedly going to be contaced by te technician's or someone to confirm an exact time. We phoned in again on the 10th and they could not tell us when someone will be able to come out, confirming that the ticket has been logged. Monday the 13th we phoned twice with the exact same story. No one can tell us when we can expect service from them. This leads us to today 14th of May - Phoned again and I again received the exact same story...we will be contacted by someone but they cannot confirm when. They have been checking availability since the 9th.

Me taking the time out of my working day to write this review must surely give you an indication as to how very frustrating this is to us.

The service has been awesome up untill installation... I do not have words.