1 reviews | Active since Mar 2024
Inverter Changeout.
I had endless issues with my installation, specifically the inverter, big shout out to Wendy, Sam, Jason and Gerrie from Nano for the arrangements that were made, Wendy thank you for the phone call explaining what happened behind the scenes. Sam for your follow up although you were apparently not assigned but still reached out to me. Jason, thank you for the clear explanation what went wrong with the unit not showing up on the app both Gosolr and Deye App. Great yes and I have had endless issues but in the end it went well. Thank you for everyone's contributes. Lessons learned to management at Gosolr, get everyone to understand the importance of communication to customers. We want to know what is going on, feedback creates confidence in a product and the support team.
Thank you for taking the time to share such detailed feedback, it really does matter.
We can understand how challenging the journey must have felt, at the same time, it’s encouraging to hear that Wendy, Sam, Jason and Gerrie stepped in with clear communication, follow-ups and practical solutions to get things back on track. We’ll be sharing your kind words with each of them, ownership and proactive support make a real difference.
Your message around communication is heard. Clear, consistent feedback is essential in building confidence in both the product and the support behind it.
We’re glad the inverter changeout has now been resolved and that things are running as they should.
Thank you again for sticking with the process and for highlighting both the challenges and the positives.
Kind regards,
The GoSolr Team
Thank you for taking the time to share such detailed feedback, it really does matter.
We can understand how challenging the journey must have felt, at the same time, it’s encouraging to hear that Wendy, Sam, Jason and Gerrie stepped in with clear communication, follow-ups and practical solutions to get things back on track. We’ll be sharing your kind words with each of them, ownership and proactive support make a real difference.
Your message around communication is heard. Clear, consistent feedback is essential in building confidence in both the product and the support behind it.
We’re glad the inverter changeout has now been resolved and that things are running as they should.
Thank you again for sticking with the process and for highlighting both the challenges and the positives.
Kind regards,
The GoSolr Team