1 reviews | Active since Oct 2012
Invalid COC issued from Gosolr
Recently sold my property and the new owners was willing to take over my current rental agreement.
When the electrician came out to do a COC on our property they discovered that the solar installation was not complaint and the COC Gosolr issued was invalid. Now the new owners informed us that they no longer willing to take over the agreement as they have lost trust in the system and in Gosolr. I requested Gosolr to come and remove their faulty equipment so that our property can be issued with a new COC. I refused to pay for the removal as its their fault and now its delaying the process to get the property transferred to the new owners. I have tried to call customer service today and was only sent a email with a invoice attached.
If they have done a proper installation from the start and followed all the correct regulations I would not be is this position and now they want me to pay to come and remove their faulty system.
Thank you for reaching out and sharing your concerns. This is certainly not the experience we want for our customers, and we sincerely regret any frustration this has caused.
Our team is actively reviewing your case, and we are committed to resolving it as quickly and efficiently as possible. A manager will be in touch shortly to discuss the next steps and work toward a solution.
We truly appreciate your patience and the opportunity to make this right. Please don’t hesitate to reach out to us directly at *** if you need any further assistance.
Sunny regards
GoSolr management
Thank you for reaching out and sharing your concerns. This is certainly not the experience we want for our customers, and we sincerely regret any frustration this has caused.
Our team is actively reviewing your case, and we are committed to resolving it as quickly and efficiently as possible. A manager will be in touch shortly to discuss the next steps and work toward a solution.
We truly appreciate your patience and the opportunity to make this right. Please don’t hesitate to reach out to us directly at *** if you need any further assistance.
Sunny regards
GoSolr management