1 reviews | Active since Jun 2023
Incorrect address on my contract and profile
I went through the online application process to rent a solar system with GoSolr with a sales rep on a telephone call (who refused to do a site visit), only to find that he entered a completely incorrect address on my profile (wrong street AND wrong area; when I checked on Google maps this incorrect address exists). When I told him it's wrong, he wanted me to keep it there and wouldn't change it. I changed it on my side, but by end of application the incorrect address was on again. When I asked him to change it he promptly started a SECOND application on my profile. So now I have TWO contract submissions on my name for two addresses and he wouldn't help me to delete it. They have a copy of my ID, permission to debit order and 3mnths bank statement. I'm terrified they debit order my account and someone else gets my solar system.
Apologies for the incorrect information entered into the system.
I will log a ticket with our team to urgently correct the matter.
Regards,
Gosolr Team Management
Apologies for the incorrect information entered into the system.
I will log a ticket with our team to urgently correct the matter.
Regards,
Gosolr Team Management
