Impossible to get hold of anyone at Gosolr

We have taken over a gosolr system after purchasing a house. Trying to get hold of the support team, or our dedicated customer account manager is impossible. The panels appear to have been placed on the incorrect side of the roof and we have requested a helioscope and the capacity generation since inception to determine this. We are paying close to R2k a month for a system that is not working optimally and no one to get a hold to assist. It honestly seems like a better use of money to just pay the R20k deinstallation fee than deal with a useless company, who you cant contact, and who only cares about your debit order going off at the end of the month.