F
Francois
1 reviews | Active since Sept 2022
09 Jan 2026, 12:37
Immediate Action Required, Ownership Transfer & System Activation
Dear GoSolr,
We first contacted your team on 18 November 2025 to transfer ownership of the GoSolr system following our house purchase. It has now been 52 days, yet the transfer remains incomplete. Multiple support tickets, emails, and phone calls have gone unanswered or unresolved.
This delay is unacceptable. As the new owner, I currently have no valid contract, and the system cannot be accessed through the app. When you eventually committed to sending a technician, the technician never pitched. I require an immediate resolution:
Complete the ownership transfer without further delay.
Dispatch a technician to place the system online so it can be fully accessed via the app.
If these actions are not taken immediately, I will have no choice but to remove the system entirely and pursue all available remedies, as I cannot continue to operate without a formal agreement/contract in place.
I expect confirmation of both the ownership transfer and technician visit within the next 5 business days.
Helpful (0)
Replies (5)0
Replies (5)
GoSolr's replyOfficial
09 Jan 2026, 12:51Hi Francois,
Thank you for sharing your feedback. We understand your concerns and the frustration.
This matter has been escalated as a priority, and our escalations team is actively working on it. A member of our team will be in contact soon to provide clear next steps, confirm the ownership transfer process, and coordinate the required technical support to ensure the system is fully activated and accessible via the app.
We appreciate you bringing this to our attention and will work to see this matter resolved as efficiently as possible.
Kind regards,
The GoSolr Team
Thank you for sharing your feedback. We understand your concerns and the frustration.
This matter has been escalated as a priority, and our escalations team is actively working on it. A member of our team will be in contact soon to provide clear next steps, confirm the ownership transfer process, and coordinate the required technical support to ensure the system is fully activated and accessible via the app.
We appreciate you bringing this to our attention and will work to see this matter resolved as efficiently as possible.
Kind regards,
The GoSolr Team
GoSolr's reply09 Jan 2026, 12:51
Official
Hi Francois,
Thank you for sharing your feedback. We understand your concerns and the frustration.
This matter has been escalated as a priority, and our escalations team is actively working on it. A member of our team will be in contact soon to provide clear next steps, confirm the ownership transfer process, and coordinate the required technical support to ensure the system is fully activated and accessible via the app.
We appreciate you bringing this to our attention and will work to see this matter resolved as efficiently as possible.
Kind regards,
The GoSolr Team
Thank you for sharing your feedback. We understand your concerns and the frustration.
This matter has been escalated as a priority, and our escalations team is actively working on it. A member of our team will be in contact soon to provide clear next steps, confirm the ownership transfer process, and coordinate the required technical support to ensure the system is fully activated and accessible via the app.
We appreciate you bringing this to our attention and will work to see this matter resolved as efficiently as possible.
Kind regards,
The GoSolr Team
F
Francois's updateReviewer Update
09 Jan 2026, 14:27 Further to my ongoing complaint, I was contacted today and informed that the technician was “outside my house.” I have been at home all day. No technician arrived.
After querying this, it was confirmed that the technician was dispatched to the wrong address. This is despite my address being correctly provided multiple times during this process.
At this point, the situation has moved beyond delays and into repeated operational failures. Each attempted resolution introduces yet another error.
Given the repeated failures, miscommunication, and basic errors in handling this matter, I am formally requesting immediate management oversight please.
This issue has clearly escalated beyond frontline support capability. I require a manager or senior decision maker to take ownership, review the full history, and ensure this is resolved correctly and without further mishaps.
Please confirm who at management level is now responsible for this case and when I can expect a definitive resolution.
After querying this, it was confirmed that the technician was dispatched to the wrong address. This is despite my address being correctly provided multiple times during this process.
At this point, the situation has moved beyond delays and into repeated operational failures. Each attempted resolution introduces yet another error.
Given the repeated failures, miscommunication, and basic errors in handling this matter, I am formally requesting immediate management oversight please.
This issue has clearly escalated beyond frontline support capability. I require a manager or senior decision maker to take ownership, review the full history, and ensure this is resolved correctly and without further mishaps.
Please confirm who at management level is now responsible for this case and when I can expect a definitive resolution.
F
Francois's update09 Jan 2026, 14:27
Reviewer Update
Further to my ongoing complaint, I was contacted today and informed that the technician was “outside my house.” I have been at home all day. No technician arrived.
After querying this, it was confirmed that the technician was dispatched to the wrong address. This is despite my address being correctly provided multiple times during this process.
At this point, the situation has moved beyond delays and into repeated operational failures. Each attempted resolution introduces yet another error.
Given the repeated failures, miscommunication, and basic errors in handling this matter, I am formally requesting immediate management oversight please.
This issue has clearly escalated beyond frontline support capability. I require a manager or senior decision maker to take ownership, review the full history, and ensure this is resolved correctly and without further mishaps.
Please confirm who at management level is now responsible for this case and when I can expect a definitive resolution.
After querying this, it was confirmed that the technician was dispatched to the wrong address. This is despite my address being correctly provided multiple times during this process.
At this point, the situation has moved beyond delays and into repeated operational failures. Each attempted resolution introduces yet another error.
Given the repeated failures, miscommunication, and basic errors in handling this matter, I am formally requesting immediate management oversight please.
This issue has clearly escalated beyond frontline support capability. I require a manager or senior decision maker to take ownership, review the full history, and ensure this is resolved correctly and without further mishaps.
Please confirm who at management level is now responsible for this case and when I can expect a definitive resolution.
GoSolr's replyOfficial
12 Jan 2026, 10:09Hi Francois,
We'd like to confirm that, a senior member of our management team has been assigned to the case, review the full history, and ensure that it is handled with the attention, accuracy, and urgency it requires. Management oversight is now in place specifically to prevent any further miscommunication or operational breakdowns.
You will be contacted directly by a senior representative who will provide clear confirmation of next steps, and see this through to resolution.
We appreciate you raising this and giving us the opportunity to address it at the appropriate level.
We'd like to confirm that, a senior member of our management team has been assigned to the case, review the full history, and ensure that it is handled with the attention, accuracy, and urgency it requires. Management oversight is now in place specifically to prevent any further miscommunication or operational breakdowns.
You will be contacted directly by a senior representative who will provide clear confirmation of next steps, and see this through to resolution.
We appreciate you raising this and giving us the opportunity to address it at the appropriate level.
GoSolr's reply12 Jan 2026, 10:09
Official
Hi Francois,
We'd like to confirm that, a senior member of our management team has been assigned to the case, review the full history, and ensure that it is handled with the attention, accuracy, and urgency it requires. Management oversight is now in place specifically to prevent any further miscommunication or operational breakdowns.
You will be contacted directly by a senior representative who will provide clear confirmation of next steps, and see this through to resolution.
We appreciate you raising this and giving us the opportunity to address it at the appropriate level.
We'd like to confirm that, a senior member of our management team has been assigned to the case, review the full history, and ensure that it is handled with the attention, accuracy, and urgency it requires. Management oversight is now in place specifically to prevent any further miscommunication or operational breakdowns.
You will be contacted directly by a senior representative who will provide clear confirmation of next steps, and see this through to resolution.
We appreciate you raising this and giving us the opportunity to address it at the appropriate level.
F
Francois's updateReviewer Update
19 Jan 2026, 11:19Received a call from Mohamed on 9 January 2026. Mohamed was very knowledgeable and helpful and promised to investigate and resolve the open issues. 10 Days later and i have not heard anything back nor any issues resolved. Mohammed please could you return my call as it is impossible to get hold of you via the call centre. Thank you
F
Francois's update19 Jan 2026, 11:19
Reviewer Update
Received a call from Mohamed on 9 January 2026. Mohamed was very knowledgeable and helpful and promised to investigate and resolve the open issues. 10 Days later and i have not heard anything back nor any issues resolved. Mohammed please could you return my call as it is impossible to get hold of you via the call centre. Thank you
GoSolr's replyOfficial
19 Jan 2026, 11:35Hi Francois,
Kindly note that we have sent this message to our team, and he should get in contact with you soon.
Kindly note that we have sent this message to our team, and he should get in contact with you soon.
GoSolr's reply19 Jan 2026, 11:35
Official
Hi Francois,
Kindly note that we have sent this message to our team, and he should get in contact with you soon.
Kindly note that we have sent this message to our team, and he should get in contact with you soon.