W
Waleed

1 reviews | Active since Nov 2024

10 Nov 2024, 13:48

I had an issue with my battery inverter system

I had an issue with my battery inverter system. I discovered the issue was self inflicted. Dealing with Support Advisor, Shamiema, was such a pleasure. She was very patient and pleasant over the phone and she tried her best to resolve our issue over the phone. When we were not able to resolve the problem she arranged for a technician to do a site visit. They were very quick to respond. The technician even took the time out to run tests on the system while he was out on site. Overall a very good experience and would highly recommend this service.

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Replies (1)
GoSolr
GoSolr's reply11 Nov 2024, 08:06
Official
Hi Waleed,

Thank you for sharing your experience and for your kind words about our Support Advisor, Shamiema! We’re glad she was able to assist you with patience and professionalism and arrange a quick response from our technician. It's wonderful to hear that the technician went the extra mile to ensure everything was functioning perfectly. We're here to support you whenever you need us and appreciate your recommendation!

Sincerely,

GoSolr Team Management