How to go above and beyond the call of duty!

Recently had my Solar installed by GoSolr and was really impressed by the very quick turn-around time in getting this done. From order to installation under 3 days.

Unfortunately, I recently experienced outages during load-shedding and had to get in contact with the technical support team.

I had the absolute pleasure of working with Encrico and Vaughan who tried everything in their power to assist me remotely. Ranging from video calls and frequent updates via WhatsApp. Note once did I feel like I am being ignored or that my problem is not being attended to.

Ultimately, due to the video calls, it was discovered that there were some technical challenges that had to be attended to immediately due to potential safety and hazard risks. Within minutes a team was dispatched to my place (yes, at 20:00 in the evening!).

The issue was resolved, double-checked, validated, and completed.

I am really impressed with the after-sales support, the technical support, the technical team, and my overall experience with GoSolr.

Thank you again Enrico and Vaughan for truly shining client satisfaction!