How do I get rid of my GoSolr system

We have been GoSolr subscribers for more than 3 years and we recently sold our home. The new owners do not want the GoSolr system, so we lodged a de-installation request at the beginning of May 2026, well within the 20 day notice period.

Apart from the automated response, we received no proactive response from GoSolr. Even though we regularly followed up on the ticket, they initially claimed that their was no ticket on their system. Repeated attempts to follow up resulted in always being told that the case is with Retentions. Retensions has yet to contact us.

After five weeks, we finally reached Palesa in Retentions, the only GoSolr employee who actually helped us. She was appalled at the failure, escalated immediately, got an invoice raised, and made sure we received it. We paid the de-installation fee in full on 5 June 2026.

Since then, despite following up multiple times a day and sending multiple emails, we have not a confirmation of removal date. We cannot obtain an electrical compliance certificate until the system has been removed which is delaying the transfer process.

To add insult to injury, the GoSolr manager suggested we pay an additional R5,000 as a "rush fee." This delay is GoSolr's failure entirely, we submitted our request on time.

As of today, 9 June 2026, there has been no action on GoSolr's part to provide us with a de-installation date. This turns us from happy customers to active detractors.