1 reviews | Active since Apr 2017
Horrible Support from Gosolr
I had my Solar system installed on Friday the 9th of February. I noticed on Saturday that my Eskom Power meter is using more units than before the Solar. I sent *** an email on Sunday the 11th explaining the problem I have. I phoned the support number on Monday morning and spoke to 4 different people regarding this problem. 3 of them said it was the setting to the battery, which still does not explain why the system is using so much Eskom power. The 4th person said that there could be something wrong with the installation and will send me a ticket number to get technicians out to come and look at the problem. I have resend my email again on Monday noon and are still waiting for the ticket to get someone to help. The support team is not helpful at all and I am very disappointed in the service that I received and the non response to my emails. Currently it looks like I will pay R1399 for my solary system and also need to purchase 540 eskom units to have the battery charge. If I want to use my stove and Geyser I will have to purchase more units. I monthly paid around R1300 for electricity as it is only myself and my daughter. This will be significantly more because of the Eskom power used to charge the solar battery. How is this even making sense?
We have escalated your case to our technical team to investigate the root cause of the problem with your solar system's performance. Rest assured, we are committed to resolving this issue promptly and ensuring that your system operates optimally as intended through a quality assurance visit, facilitated by ourselves.
In a hybrid solar system like yours, the battery plays a crucial role in storing excess energy generated by your solar panels during the day for use during periods when sunlight is not available, such as at night or during cloudy weather. The settings of your battery are configured to ensure efficient utilization of stored energy and to optimize the performance of your system. It's important to note that the settings of your battery may affect its charging and discharging behavior, which can impact your overall electricity usage and the reliance on grid power. Adjusting these settings can help optimize the usage of your solar energy and minimize reliance on grid power.
We have written a few articles to assist all of our customers on their GoSolr journey. Herewith the link to view these guides and articles: http://gosolr.co.za/enlighten/guides
Thank you for your patience and understanding as we work to resolve this matter.
Regards,
GoSolr Team Management
We have escalated your case to our technical team to investigate the root cause of the problem with your solar system's performance. Rest assured, we are committed to resolving this issue promptly and ensuring that your system operates optimally as intended through a quality assurance visit, facilitated by ourselves.
In a hybrid solar system like yours, the battery plays a crucial role in storing excess energy generated by your solar panels during the day for use during periods when sunlight is not available, such as at night or during cloudy weather. The settings of your battery are configured to ensure efficient utilization of stored energy and to optimize the performance of your system. It's important to note that the settings of your battery may affect its charging and discharging behavior, which can impact your overall electricity usage and the reliance on grid power. Adjusting these settings can help optimize the usage of your solar energy and minimize reliance on grid power.
We have written a few articles to assist all of our customers on their GoSolr journey. Herewith the link to view these guides and articles: http://gosolr.co.za/enlighten/guides
Thank you for your patience and understanding as we work to resolve this matter.
Regards,
GoSolr Team Management