MV
Mariska V
1 reviews | Active since May 2011
04 Jan 2023, 16:22
********** customer service
Our system is not producing what it should, and Gosolr doesn't seem to give a damn as soon as they've got you locked in. Horrible after-sales service. The sales guy we dealt with, Jéan told us to contact him anytime for anything and now he's simply ignoring us when there are issues. Yet, when referring new clients to him he's quick to respond. And phoning the helpline is useless. They (Micaela, specifically) don't follow through with their promises and when I query via email, I just get ignored.
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Replies (3)0
Replies (3)
GoSolr's replyOfficial
16 Jan 2023, 15:00Hi Mariska,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your query was received and that Micaela has assisted telephonically in explaining how the system functions. A ticket was logged with the installers as you were not happy with the explanation given.
Numerous attempts have been made to contact you, unfortunately, we keep reaching your voicemail.
Should you require any further assistance, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your query was received and that Micaela has assisted telephonically in explaining how the system functions. A ticket was logged with the installers as you were not happy with the explanation given.
Numerous attempts have been made to contact you, unfortunately, we keep reaching your voicemail.
Should you require any further assistance, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
GoSolr's reply16 Jan 2023, 15:00
Official
Hi Mariska,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your query was received and that Micaela has assisted telephonically in explaining how the system functions. A ticket was logged with the installers as you were not happy with the explanation given.
Numerous attempts have been made to contact you, unfortunately, we keep reaching your voicemail.
Should you require any further assistance, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your query was received and that Micaela has assisted telephonically in explaining how the system functions. A ticket was logged with the installers as you were not happy with the explanation given.
Numerous attempts have been made to contact you, unfortunately, we keep reaching your voicemail.
Should you require any further assistance, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
MV
Mariska V's updateReviewer Update
17 Jan 2023, 08:28I had one single missed call from Gosolr on 10 Jan, I was in a meeting and couldn't answer. Why hasn't anyone reached out via email? What are these numerous attempts you speak of? I don't have voicemails, no SMS was sent to say you've tried reaching out, you have my email address, no emails were sent.
MV
Mariska V's update17 Jan 2023, 08:28
Reviewer Update
I had one single missed call from Gosolr on 10 Jan, I was in a meeting and couldn't answer. Why hasn't anyone reached out via email? What are these numerous attempts you speak of? I don't have voicemails, no SMS was sent to say you've tried reaching out, you have my email address, no emails were sent.
GoSolr's replyOfficial
22 Jan 2023, 09:30Good morning Mariska,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your query was received and that Micaela has assisted telephonically in explaining how the system functions. A ticket was logged with the installers as you were not happy with the explanation given.
Numerous attempts have been made to contact you, unfortunately, we keep reaching your voicemail.
Should you require any further assistance, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your query was received and that Micaela has assisted telephonically in explaining how the system functions. A ticket was logged with the installers as you were not happy with the explanation given.
Numerous attempts have been made to contact you, unfortunately, we keep reaching your voicemail.
Should you require any further assistance, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
GoSolr's reply22 Jan 2023, 09:30
Official
Good morning Mariska,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your query was received and that Micaela has assisted telephonically in explaining how the system functions. A ticket was logged with the installers as you were not happy with the explanation given.
Numerous attempts have been made to contact you, unfortunately, we keep reaching your voicemail.
Should you require any further assistance, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that your query was received and that Micaela has assisted telephonically in explaining how the system functions. A ticket was logged with the installers as you were not happy with the explanation given.
Numerous attempts have been made to contact you, unfortunately, we keep reaching your voicemail.
Should you require any further assistance, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management