1 reviews | Active since Jul 2010
Hello, Sunshine!
The staff at GoSolr have been exceptional in handling my unique situation. Literally days before they were due to install the solar power solution at our house, the substation up the road from our house was vandalised in what was to become 3 weeks without electricity from the power utility whose name shall not be mentioned here (free advertising).
GoSolr arrived on the scheduled date to install the system but were unable to do anything because the system is grid-tied. They assured us that they would send their technician to connect us once electricity was restored, i.e., a new substation would have to be installed first. When the new substation was fitted, it was a week before Christmas. Our system eventually came online on 27 December.
GoSolr did not charge us for what turned out to be 5 weeks without power - Januworry was not so for us as we were only billed at the beginning of February.
The staff of GoSolr have bent over backwards to accommodate us and have even been available after hours on a Saturday. They have accommodated me despite the stupidity of the company with whom our house structure is insured. They are friendly, knowledgeable and efficient - the big insurance company with whom we are insured would do well to learn from them. Above all else, I am thrilled to have found this company who offer solar rental as opposed to the exorbitant outright purchase prices on the market right now.
GoSolr are the rays of sunshine service providers whom everybody needs.
We are incredibly grateful for your heartfelt words and for sharing your unique experience with GoSolr. Your feedback truly resonates with our commitment to providing exceptional service and support to our valued customers.
The circumstances surrounding your situation were indeed challenging, and we appreciate your patience and understanding throughout the process. Despite the unforeseen delay caused by the vandalism of the substation, our team remained dedicated to ensuring that your solar power solution was installed and operational as soon as possible. We are pleased to hear that our team went above and beyond to accommodate your needs, from scheduling the installation to providing support after hours and during weekends. Your satisfaction is our top priority, and we are thrilled to have been able to assist you during this time.
Furthermore, we are delighted that our solar subscription option has provided you with a more affordable and accessible alternative to outright purchase prices. At GoSolr, we believe in making solar energy accessible to everyone, and we are proud to offer flexible solutions that meet our customers' needs. Thank you once again for choosing GoSolr and for your kind words of appreciation. We are truly honored to have had the opportunity to serve you, and we look forward to continuing to exceed your expectations in the future.
Warm regards,
GoSolr Team Management
Best regards,
We are incredibly grateful for your heartfelt words and for sharing your unique experience with GoSolr. Your feedback truly resonates with our commitment to providing exceptional service and support to our valued customers.
The circumstances surrounding your situation were indeed challenging, and we appreciate your patience and understanding throughout the process. Despite the unforeseen delay caused by the vandalism of the substation, our team remained dedicated to ensuring that your solar power solution was installed and operational as soon as possible. We are pleased to hear that our team went above and beyond to accommodate your needs, from scheduling the installation to providing support after hours and during weekends. Your satisfaction is our top priority, and we are thrilled to have been able to assist you during this time.
Furthermore, we are delighted that our solar subscription option has provided you with a more affordable and accessible alternative to outright purchase prices. At GoSolr, we believe in making solar energy accessible to everyone, and we are proud to offer flexible solutions that meet our customers' needs. Thank you once again for choosing GoSolr and for your kind words of appreciation. We are truly honored to have had the opportunity to serve you, and we look forward to continuing to exceed your expectations in the future.
Warm regards,
GoSolr Team Management
Best regards,