KB
Karen B
1 reviews | Active since Dec 2014
21 Nov 2024, 15:25
Happy with technical service
We had issues with our battery disconnecting. I called technical help and was assisted by Jamie. He walked me through re-setting the inverter and battery and when that didn't work he contacted the inverter manufacturer who did a firmware update. We're monitoring the battery now, so far so good. Jamie also logged a call for a team to come out and see why we aren't getting power from one set of panels. I previously haven't been happy with some of the technical assistance I've received, but Jamie was great. If we have further issues I hope I get his help again, or someone as helpful and patient as he is.
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GoSolr's replyOfficial
22 Nov 2024, 08:33Hi Karen,
Thank you for your feedback and for acknowledging Jamie’s efforts. We're glad to hear he could assist you and has taken the necessary steps to resolve the issues. Rest assured, we’ll continue monitoring your system and follow up to ensure everything performs as it should. Should you need anything further, our team is always here to assist!
Sincerely,
GoSolr Team Management
Thank you for your feedback and for acknowledging Jamie’s efforts. We're glad to hear he could assist you and has taken the necessary steps to resolve the issues. Rest assured, we’ll continue monitoring your system and follow up to ensure everything performs as it should. Should you need anything further, our team is always here to assist!
Sincerely,
GoSolr Team Management
GoSolr's reply22 Nov 2024, 08:33
Official
Hi Karen,
Thank you for your feedback and for acknowledging Jamie’s efforts. We're glad to hear he could assist you and has taken the necessary steps to resolve the issues. Rest assured, we’ll continue monitoring your system and follow up to ensure everything performs as it should. Should you need anything further, our team is always here to assist!
Sincerely,
GoSolr Team Management
Thank you for your feedback and for acknowledging Jamie’s efforts. We're glad to hear he could assist you and has taken the necessary steps to resolve the issues. Rest assured, we’ll continue monitoring your system and follow up to ensure everything performs as it should. Should you need anything further, our team is always here to assist!
Sincerely,
GoSolr Team Management