MN
Milain N

1 reviews | Active since Oct 2022

10 Feb 2026, 14:50

Happy client because of good service from Dianne Lucas

I would like to say thank you to great service I received from DIANNE LUCAS from GoSolr. You truly do your job with passion and know how to treat customers with respect and kindness. I used to have a problem with my system, I would call GoSolr offices and no one helped me, but the day my call was transferred to you, was the day I got helped. Thank You very much Dianne I wish everyone can work like you and check on their customers, do follow up on whether the customer’s problem has been resolved or not. Some of your colleagues don’t care, because I would call and lodge a complaint that my system is not not working, they would say we will generate a ticket for you, that’s it. I would like months without a response. Only to find that they even have wrong details of my information. Like my email address, they spelled it wrong all this time hence I don’t even receive any emails from GoSolr. Keep up the good work Dianne Lucas. This rating is for you only not your colleagues, they wouldn’t help me, I stayed in the dark for too long while paying a huge amount of money monthly.

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Replies (1)
GoSolr
GoSolr's reply10 Feb 2026, 15:17
Official
Hi Milain,

Thank you so much for taking the time to share this feedback.

We’re so hear that Dianne Lucas was able to assist you and turn your experience around, your kind words will certainly be shared with her.

We also take note of your broader feedback regarding communication and support challenges you experienced previously. This is valuable insight.

Thank you for your patience and for allowing us the opportunity to make things right. 

We appreciate your support and are pleased that your system concerns have been addressed.

Kind regards,
The GoSolr Team