Grossly unprofessional, ********** service and a refusal to refund our deposit

Initially, the experience with GoSolr was great, the initial onboarding experience was great and despite the install turnover time estimated at 6-8 weeks, their allocated installed, Nano Electrical, had prompted us that it would be done within 5 days of the order date... Great! Until it wasn't...

The installer came to our premises, ready to install the system. During the process they alerted us that they needed to install a "Special" cable, that isn't covered by the initiation costs and we would have to pay them upfront before they continue with the work. They estimated that they would need 20m of this "special" cable and that they charge R1000 per meter of the cable as well as a R700 per hour labor fee for the "additional" work that need to be done and that they estimate the job will take roughly 10 hours to finish. That's R 27000 they wanted in order to install the system, a fee we definitely did not know of or even budgeted for. Subsequently we told them that if that's the case we cannot afford it and they cannot install the system.

And then things went from bad, to even worse. We initially called Nano electrical to query this exorbitant amount of money to which they merely said that, that is what they charge, pay it or leave it. Their "agent" we were allocated was extremely rude and said that we chose to cancel, so we need to take it up with Gosolr, they have nothing to do with it anymore then.

So we call Gosolr to inform them of this development and that we had no other choice but to cancel the installation. The sales representative immediately went from helpful to extremely rude and borderline unprofessional and told us all manner of stories surrounding a refund, eventually we get transferred to their "accounts" department who will handle the refund. At first, they said that they don't have any order for us on record and will have to look into it.

We wait and get no feedback, so we call again.

We end up with the sales representative once again who now pretends to not know who we are and hangs up the phone.

We phone again, eventually manage to get to the accounts department, and again, they pretend to not know who we are or that we had any refund request and that they'll "look into it"

We wait once again and again we hear nothing. We phone again, we even send emails, eventually someone in their accounts finds our illusive missing order and says they'll log a refund request and will copy us in the mail so we have confirmation thereof... We receive no email...

Back to square one, rinse and repeat the same process of phone calls being hung up, people treating us with COMPLETE disrespect and rudeness, accounts never sending that confirmation email and us left out to dry while they make off with our deposit money.

At the time of writing this review, we had still not received any refund, we had still not received any form of communication from them regarding the refund.

TL:DR: Stay as far away from this company as possible. Their customer service does not exist, they are rude, they are grossly unprofessional and they simply do not have a care in the world about their customers and or potential customers.