BM
Brent M

1 reviews | Active since Mar 2025

11 Mar 2025, 21:35

Great service from Mfundo Matsekete

Well after 2 weeks of poor poor customer service received from an ISP (which I won’t mention) , when my wife called me and told me the solar wasn’t working I thought you got to be kidding me, let me try get some help thinking I’m not going to get anywhere , I called customer service and get put through to Mfundo Matsekete, and did this gentleman help me!!! He was absolutely fantastic the best customer service I have had in ages, the guy added me to what’s up , waited for me till I got home and then took me through step by step while we troubleshoot via video call, he fixes it for me and continues to say please let me know later on how it’s going, later on comes and I get busy he messages me and asks “hi sir is everything still ok at home?? “When last did one get that kind of service!!!!!

Big ups to you Mfundo Matsekete this kind of service and act of kindness will only get you further in life!!! Keep doing what you Doing , the right people at the right time will notice your amazing effort!!

Thank you

0
Replies (1)
GoSolr
GoSolr's reply12 Mar 2025, 11:13
Official
Hi Brent,

I hope you’re doing well!

Thank you so much for taking the time to share your experience with us. We are truly thrilled to hear that Mfundo was able to assist you in such a helpful and efficient way. It’s always our goal to deliver exceptional customer service, and it’s fantastic to know that Mfundo went above and beyond to ensure your solar system was up and running again.

We’ll be sure to pass along your kind words to him! It’s customers like you who remind us why we strive for excellence every day.

Should you need any further assistance, please don’t hesitate to reach out—we’re always here to help!

Thank you once again for your positive feedback, and we wish you the best with your solar system moving forward!

 The GoSolr Team