1 reviews | Active since May 2024
Gravely disappointed at the disgusting service
Terrible experience and customer service to date. The installer took 2 days to complete installation as they did jot bring the right equipment to access my roof and then only brought the installation papers for signature on day 4, insisting that I date the documents with the first date as he did even though installation was not completed on the first day. Furthermore installers unplugged my freezer in the garage, did not plug it back in and resulted in everything within the freezer going bad. Installer logged a fault for a cable to be replaced without informing me. Its been over a month and GoSolr has not come to make the necessary repairs. The battery installed was not new and when requesting the certification that the battery is still in a good condition it was promised but never supp****.
I currently have 4 open tickets on the app, none being attended to for over a month. THE MOST DISGUSTING CUSTOMER SERVICE!!!
At this point I am paying GoSolr to ignore all my open tickets and provide ********** service.
Thank you for sharing your feedback. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. We’ve escalated your case, and a member of our Escalations Team will be in touch with you directly to assist and ensure all outstanding matters are resolved as a priority.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Regards
GoSolr management
Thank you for sharing your feedback. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. We’ve escalated your case, and a member of our Escalations Team will be in touch with you directly to assist and ensure all outstanding matters are resolved as a priority.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Regards
GoSolr management
Thank you for your message. Our team has been trying to reach you on the contact number provided to arrange a suitable date for the next steps. Please keep an eye out for an email from us — as soon as we receive your confirmation, we’ll be ready to move forward.
We really appreciate your patience, and we’re committed to getting this resolved as quickly as possible.
Warm regards,
The GoSolr Team
Thank you for your message. Our team has been trying to reach you on the contact number provided to arrange a suitable date for the next steps. Please keep an eye out for an email from us — as soon as we receive your confirmation, we’ll be ready to move forward.
We really appreciate your patience, and we’re committed to getting this resolved as quickly as possible.
Warm regards,
The GoSolr Team