NB
Nadge B

1 reviews | Active since Jun 2018

05 Jun 2023, 13:24

Grateful for Claude from Not Stop Solar for his tremendous help and patience to fix the problem that should never have been a problem in the first place ,

If the installers do a proper job of installing the system correctly in the first place and take the time to explain to the client how it work you guys will have less issuers with call backs. The poor maintenance guys are being screamed and treated badly when it’s not them that installed the system in the first place but they have to fix what the initial installers have installed. I however will not refer this company to anyone as I wouldn’t want them to go through what I had to calling every day and sending emails daily and only getting a response after the 35th day of hounding them. Andrew Middleton you should really look at your top, middle management I would be embarrassed by the output the doing. The integrity of their workmanship is below standard. I’ve never had such bad, bad service in a long time. The installers broke tiles on our roof while installing our solar panels and never said a thing to us we only found that out when we had heavy rain and it started leaking. We had to get our own waterproofing guy to come in a repair the damages caused but we will be sending the bill to Gosolr. We could not wait on them to come an repair our roof when they couldn’t even come out timeously to fix our solar system. We were recommended to use Gosolr by a friend but since then there service has gone down tremendously. Remember first impressions lasts and I will and cannot in good faith recommend someone when I haven’t been happy with there service . I am waiting for my compliance certificate before I pay them a cent. As I don’t trust them to follow through with there promises.

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Replies (3)
GoSolr
GoSolr's reply06 Jun 2023, 09:27
Official
Hi Nadge,

Sincere apologies for the level of service that you have received from our installation partners. We are continuously tightening up and streamlining policies and procedures to ensure a consistent level of service from all our teams.

A ticket has been logged with our team to follow up on your COC.

Regards,

Gosolr Team Management 
NB
Nadge B's update06 Jun 2023, 22:43
Reviewer Update
Thats all good and well but what going to be happening to the roof damage that we had to fix at our own cost? Stop making empty promises and follow through with what you say. Those roof tiles didn't break by themselves and don't tell me we never reported it because we did and when we had another bout of heavy rain, we found more leaking spots and we called our own waterproofing guys as we waited long enough for Non-Stop Solar the subcontractors that your company has been using to come out and sort out our solar system what still to fix a roof that leaking. so who will be paying for the damage that's been caused by the water damage caused by the leaking of the roof onto my walls ?. My biggest regret is using this company because i have endless issues since they've put the feet on my property. I'm to scared to see what else will happen when we have another bout of heavy rain. Please make contact with me to pay for the cost incurred by your installers for the tiles that they broke on the roof and the damage that was done inside my house because of the water damage. I look forward to your email or call or some sort of correspondence if you have any integrity left at your company. Not holding my breath but i might be surprised!!!!!
GoSolr
GoSolr's reply14 Jun 2023, 07:24
Official
Hi Nadge, 

This has been escalated this with our team and they will reach out to you to resolve the matter.

Regards,

Gosolr Team Management