GoSolr’s Poor Service Cost Me Time, Money, and Stress

Extremely Disappointing Experience with GoSolr After Contract Cancellation

I recently paid R20,700 to cancel my GoSolr contract and have the solar system removed. While I understand that this cancellation fee is outlined in the contract, I expected the company to restore my property to its original condition following the removal. Unfortunately, this was far from the case.

For such a substantial amount, one would reasonably expect a professional and complete service — including proper patching of holes and repainting where necessary. Instead, I was left with walls in a poor and unfinished state, requiring me to spend additional money to repair their damage.

To make matters worse, ever since the system was removed, my oven and stove have not been working. I have been unable to cook for my family for the past five days. Despite raising the issue with GoSolr, there has been little to no urgency in resolving it.

What’s more frustrating is their complete lack of communication. After I raised a simple question regarding whether they would paint the wall, they cancelled my deinstallation booking — without informing me. I had already taken a day off work for the appointment and spent the entire day waiting and calling to find out what was going on. I was then forced to take another day’s leave to accommodate their rescheduled visit.

Overall, this has been the worst experience I’ve ever had with any company — and at an incredibly high cost. Poor service, zero accountability, and appalling communication. I strongly urge others to think twice before signing with GoSolr.