IM
Irene M
1 reviews | Active since Aug 2022
24 Apr 2025, 08:02
GoSolr ZERO STAR deinstallation process
I have paid the deinstallation fee and Clint Strauss set up the deinstallation process for today 24th April. BUT don't expect them to give you ANY indication of when or who will be doing the deinstallation after requesting Clint Strauss to provide the information. Nope, also don't expect GoSolr and/or Clint Strauss and/or the deinstallation company to confirm with you, or even confirm that it will still happen today. Hellopeter - please make ZERO star rating possible for GoSolr.
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Replies (5)0
Replies (5)
GoSolr's replyOfficial
24 Apr 2025, 09:23Hi Irene,
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the frustration and lack of communication you’ve experienced regarding your deinstallation.
Our team is currently looking into this matter and will be in contact with you directly. We’ve also reached out to the installer and will keep you updated as soon as we have more information to share.
We understand how important clear communication is, and we’re committed to resolving this as quickly and smoothly as possible.
Kind regards,
The GoSolr Team
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the frustration and lack of communication you’ve experienced regarding your deinstallation.
Our team is currently looking into this matter and will be in contact with you directly. We’ve also reached out to the installer and will keep you updated as soon as we have more information to share.
We understand how important clear communication is, and we’re committed to resolving this as quickly and smoothly as possible.
Kind regards,
The GoSolr Team
GoSolr's reply24 Apr 2025, 09:23
Official
Hi Irene,
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the frustration and lack of communication you’ve experienced regarding your deinstallation.
Our team is currently looking into this matter and will be in contact with you directly. We’ve also reached out to the installer and will keep you updated as soon as we have more information to share.
We understand how important clear communication is, and we’re committed to resolving this as quickly and smoothly as possible.
Kind regards,
The GoSolr Team
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the frustration and lack of communication you’ve experienced regarding your deinstallation.
Our team is currently looking into this matter and will be in contact with you directly. We’ve also reached out to the installer and will keep you updated as soon as we have more information to share.
We understand how important clear communication is, and we’re committed to resolving this as quickly and smoothly as possible.
Kind regards,
The GoSolr Team
IM
Irene M's updateReviewer Update
24 Apr 2025, 10:14Not acceptable at all. GoSolr scheduled deinstallation for today with no follow up and no further information. How is this possible?
IM
Irene M's update24 Apr 2025, 10:14
Reviewer Update
Not acceptable at all. GoSolr scheduled deinstallation for today with no follow up and no further information. How is this possible?
IM
Irene M's updateReviewer Update
24 Apr 2025, 10:28I have to reschedule due to NO follow up by GoSolr. Not sure if GoSolr is aware but their customers have lives and have other things to do as well.
IM
Irene M's update24 Apr 2025, 10:28
Reviewer Update
I have to reschedule due to NO follow up by GoSolr. Not sure if GoSolr is aware but their customers have lives and have other things to do as well.
IM
Irene M's updateReviewer Update
24 Apr 2025, 10:29Please not that, again, I have not received ANY response from GoSolr via email (any of my emails to them) but again, only received a very generic useless PR response via hellopeter.
IM
Irene M's update24 Apr 2025, 10:29
Reviewer Update
Please not that, again, I have not received ANY response from GoSolr via email (any of my emails to them) but again, only received a very generic useless PR response via hellopeter.
GoSolr's replyOfficial
24 Apr 2025, 13:04Thanks for sharing your concerns with us. We sincerely apologize for the frustration caused. We’ve been in touch with the installers to ensure the deinstallation could proceed. However, we understand that you needed to reschedule, and the installers have confirmed they are currently liaising with you to finalize a new date.
We completely understand how important your time is, and we truly appreciate your patience. We’ll remain in touch to keep you updated throughout the process.
Kind regards,
The GoSolr Team
We completely understand how important your time is, and we truly appreciate your patience. We’ll remain in touch to keep you updated throughout the process.
Kind regards,
The GoSolr Team
GoSolr's reply24 Apr 2025, 13:04
Official
Thanks for sharing your concerns with us. We sincerely apologize for the frustration caused. We’ve been in touch with the installers to ensure the deinstallation could proceed. However, we understand that you needed to reschedule, and the installers have confirmed they are currently liaising with you to finalize a new date.
We completely understand how important your time is, and we truly appreciate your patience. We’ll remain in touch to keep you updated throughout the process.
Kind regards,
The GoSolr Team
We completely understand how important your time is, and we truly appreciate your patience. We’ll remain in touch to keep you updated throughout the process.
Kind regards,
The GoSolr Team