JJ
Johnno J

1 reviews | Active since Dec 2019

19 Sept 2023, 10:19

GoSolr - Worst installation, worst service and worst attitude ever. Damages to my home and wash their hands expecting me to be happy covering the costs!

It has taken almost 2 months now since they installed. The process is, site visit first then install after that when everyone is in agreement on the install location and whats involved etc. This was never done and they decided to install where they felt it should be. Install was done so close to the corner walls that airflow was restricted and as a result the systems fans came on almost every half an hour for 10 minutes to try cool the system down. It was installed into a study where we work from home and as a result, work was near impossible due to the noise. After a month of damages to the house, *****s through the roof, electricity outage for 19 hours, endless headaches and a system that didn't work like it should, Gosolr finally had the system reinstalled to another room, but the holes in the walls, the wooden roof etc from the initial installation were horrific. R8000 worth of repairs to fix everything. Asked gosolr to cover those costs because the damages wouldn't be there in the first place if the site visit was done and installation was done properly the first time, and GoSolr rep**** back to say that the cost of teh repairs is for my account and not theirs and they won't do anything about it at all. To cause 2 lots of damages to my home, poor installation the first time, no power for 19 hours and refusal to repair the damages now after relocation is absolutely disgusting to turn around and say, damage costs are for my account. I have now instructed them to remove the entire system and take everything out of my home once and for all, never to do business with GoSolr again! Worst installation ever, worst customer service and absolutely disgusting attitude from them all around! Wouldn't recommend them to anyone at all unless you want a similar experience. If i could give them zero stars i would!

0
Replies (1)
GoSolr
GoSolr's reply20 Sept 2023, 10:18
Official
Good Morning Jonathan, 


We sincerely apologize for the challenges you have faced with the installation system provided by GoSolr. Your feedback is highly valued, and we understand your frustration with the entire process. We want to assure you that this falls below our standards, and we're genuinely sorry for the inconvenience and stress this has caused you.

At GoSolr, we take such matters seriously, and we will personally investigate this situation to understand what went wrong with your installation process and why the necessary repairs were not covered. Rest assured, we aim to improve our services and ensure that such issues do not recur in the future. We understand that this is of the most urgency and will immediately initiate a review of your case to find a satisfactory resolution. Please allow us some time to address these concerns and provide you with a solution that compensates for the damages and inconveniences you've experienced. 

Your feedback is crucial to our continuous improvement, and we deeply regret that your experience has not been positive. We are committed to making this right for you and hope to regain your trust in our services.

Thank you for bringing this matter to our attention, and we assure you that we will do our utmost to resolve it promptly.

Kind Regards,

Gosolr Team Management