GoSolr - worst customer and after-sales service ever

I have had a rental system installed in March 2023. Almost from day 1 I had issues with the system, batteries not fully loading, battery life that sucked. I reported this and they treat you like an absolute idiot (like office IT guys) only wanting to solve the problem from infront of the pc’s. I told them to send out a technician, but nothing. This kept going for nearly 5 months, me reporting the issues and them still trying to fix the problem from their office. I kept telling them that there was an issue with their system, and still nothing. Eventually after I have had no option but reverse a debitorder did they send someone out to come have a look. And would you know, the wrong batteries were installed, there was an issue with the inverter. But I am the idiot.

Fast forward to December 2025, lightning struck a tree in my front garden, knocking out almost everything electronic in my house. System appeared to be working, but no power to the house. Again I had to make that dreaded call to GoSolr support dept. Being that lightning may have caused damage I expected them to respond immediately,. NOPE, not them, they will come at their own leisure. The worst of it is, THEY set an appointment for 17 December and me ranting here tells you the story, they did not come. Calling them this morning their subcontractor apparently were there hooting and what not. I had someone at my house specifically waiting for them so do NOT call me people ****s.