1 reviews | Active since Jun 2023
Gosolr, where is your responsibility towards your customer!!
I'm writing this review out of pure frustration. Gosolr installed a unit at a friends premises in Feb '23 and its been down for the last 1 and 1/2 months.
Her husband is seriously ill with cancer. He has special needs and needs the adjustable hospital bed to be on power 24/7.
It has been mentioned to Gosolr help line that they urgently need the inverter to work during loadshedding, but it feels if Gosolr doesnt have a care in the world and has up to now not responded to her numerous requests to have her faulty unit repaired.
She has to focus all her energy on assisting her husband and running the household.
Gosolr, where is your responsibility towards your customer. Why are you ignoring phone calls and messages?
She phoned on the: 30th May 21h14, 30th May 21h30, 31 May 16h08, 1 June 12h37, 5June 13h23, 13h24, 20h07. 20h21, 6 June 13h49, 8 June, 09h22, 09h22, 12 June 10h39, 13 June 09h28 and 16 June 16h26
We sincerely apologise for the delay in our technical team resolving the matter.
This is definitely on the level of service that we strive for.
This matter has been escalated to management who will reach out to you and the customer ASAP.
Regards,
Gosolr Team Management
We sincerely apologise for the delay in our technical team resolving the matter.
This is definitely on the level of service that we strive for.
This matter has been escalated to management who will reach out to you and the customer ASAP.
Regards,
Gosolr Team Management