GOSOLR: VERY BAD AFTER SALES SERVICE

Item: GoSolr
Rating: 2
Author: Kenny W

Firstly, the system itself is very good. However, the support has been disgusting. Email communication is frustrating because you never get a proper/correct answer. Promises and arrangements are not fulfilled. The monitoring software for the cell phone was not done because they couldn`t complete the onboarding. After two weeks and several email and telephone promises have not been kept and the appointment for 10:00 this morning has not been honoured (four arrangements already). It`s two weeks and I am still waiting for a Certificate of Compliance. This means I have no building insurance as of the 1st of April. I am dreading something going wrong with the installation as I don`t believe they are capable of handling straight forward support. I am seriously suing for breach of contract and making them remove the installation, so I can get better service elsewhere.

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Replies (1)

GoSolr's replyOfficial

25 Apr 2023, 08:59

Good morning Kenneth,

We are saddened to hear that you have not received the level of service we strive for.

We have taken the matter seriously and the following has been concluded.

We can confirm that the installers reached out to you and made arrangements to assist you with the onboarding of the Solarman app.

Upon checking we can confirm that you have successfully been onboarded and that your plant is active. The CoC and insurance letter has also been sent by our compliance department.

Once again please accept our sincere apologies for the frustration and upset caused. We hope that all the required information and correspondence requested has been received in good order.

Regards,

Gosolr Team Management

GoSolr's reply25 Apr 2023, 08:59

Official