MB
Mark B
1 reviews | Active since May 2013
20 Feb 2024, 17:05
GoSolr TEchnical support
Thank you to the technical support, who finally explained the system to me.After much agitation as to why we were not saving money, it was explained to me that the factory settings were not explained and thus why we weren't saving. After the explanation this was corrected. Much to my satisfaction. Pity the installing team didn't explain the difference between solar and eskom uplift. But thank you to the support team member spoken to on the 20/02/2024 @15:54
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GoSolr's replyOfficial
21 Feb 2024, 08:22Hi Mark,
Thank you for reaching out and sharing your experience with us. We're pleased to hear that our technical support team was able to provide you with a clear explanation of the system and address your concerns effectively.We are glad that the issue was rectified to your satisfaction and we understand the importance of ensuring that our customers fully understand how their solar systems operate and how to maximize their benefits.
Thank you for choosing GoSolr.
Regards,
GoSolr Team Management
Thank you for reaching out and sharing your experience with us. We're pleased to hear that our technical support team was able to provide you with a clear explanation of the system and address your concerns effectively.We are glad that the issue was rectified to your satisfaction and we understand the importance of ensuring that our customers fully understand how their solar systems operate and how to maximize their benefits.
Thank you for choosing GoSolr.
Regards,
GoSolr Team Management
GoSolr's reply21 Feb 2024, 08:22
Official
Hi Mark,
Thank you for reaching out and sharing your experience with us. We're pleased to hear that our technical support team was able to provide you with a clear explanation of the system and address your concerns effectively.We are glad that the issue was rectified to your satisfaction and we understand the importance of ensuring that our customers fully understand how their solar systems operate and how to maximize their benefits.
Thank you for choosing GoSolr.
Regards,
GoSolr Team Management
Thank you for reaching out and sharing your experience with us. We're pleased to hear that our technical support team was able to provide you with a clear explanation of the system and address your concerns effectively.We are glad that the issue was rectified to your satisfaction and we understand the importance of ensuring that our customers fully understand how their solar systems operate and how to maximize their benefits.
Thank you for choosing GoSolr.
Regards,
GoSolr Team Management