Gosolr system not working for almost 4 months-unsafe installation & no accountability

I am extremely frustrated with the complete lack of service and accountability from GoSolr.

My solar system has not been working properly for nearly 4 months, and despite multiple complaints, nothing has been resolved.

The second battery is faulty and shows errors, the system settings keep changing without my consent, and the system is charging from the grid unnecessarily – costing me more money than normal Eskom usage.

On top of that, the system was installed underneath a gutter, which has likely caused water damage. This is completely unacceptable and unsafe.

The installation itself is not compliant. There are wires that have simply been taped together inside the panel, which is against electrical standards. A contractor has already refused to issue a COC due to these faults, yet GoSolr has still not fixed the issues.

Technicians sent out either do not resolve the problem or refuse to perform basic checks like a system self-test. I was even told they are “not allowed” to do a self-test, which makes no sense if the goal is to confirm whether the system is working correctly.

I was promised that my account would be frozen until the system is fixed, but it was reactivated without my consent and money was deducted again. I was also promised a refund, which has not been paid in full.

GoSolr also replaced the original installer (Sparki Group) with another company (Nano), but they are now also refusing to proceed due to the poor condition of the installation. This says everything about the quality of work that was allowed.

At this point, I have escalated the matter to the National Consumer Commission and the Consumer Goods and Services Ombud.

If this is not resolved urgently, I will proceed with legal action.

I would strongly advise anyone considering GoSolr to think twice. This has been an extremely stressful and costly experience.