1 reviews | Active since Feb 2024
GoSolr Support
A big thank you to Tali Kark from GoSolr and the technician for the help on Saturday 03 February 2024, the prompt response and understanding of the situation on your side was really appreciated. The technician you sent was also very prompt and helpful. He listened to my explanation of how the inverter started acting up on Friday, what I did to check it and then he proceeded with his checks. He isolated the problem and determined the fault to be the incoming power on the mains circuit breaker. The circuit breaker was in the up position, however the blanks covering the opening next to the breaker was holding it up, as he removed the covers, the switch moved down and her restored the power to the inverter mains. The installation team made a mistake here. He then cleared the blank covers so that the switch could move freely. A surge arrestor was also installed on the DC-DB for additional protection and the system is now working again as it should.
Thank you for the excellent support, I appreciate it!
Thank you for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that Tali and our technician were able to assist you effectively and promptly. We apologize for the inconvenience caused by the issue with the inverter, and we are grateful for your patience and understanding throughout the resolution process. Your feedback regarding the mistake made during the installation is invaluable to us, and we will take steps to ensure that such errors are minimized in the future. It is our priority to provide excellent support to all our customers, and we are pleased that we could resolve the problem and get your system back up and running as it should be.
Thank you once again for choosing GoSolr.
Best regards,
GoSolr Team Management
Best regards,
Thank you for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that Tali and our technician were able to assist you effectively and promptly. We apologize for the inconvenience caused by the issue with the inverter, and we are grateful for your patience and understanding throughout the resolution process. Your feedback regarding the mistake made during the installation is invaluable to us, and we will take steps to ensure that such errors are minimized in the future. It is our priority to provide excellent support to all our customers, and we are pleased that we could resolve the problem and get your system back up and running as it should be.
Thank you once again for choosing GoSolr.
Best regards,
GoSolr Team Management
Best regards,