JH
JOHANNES H
1 reviews | Active since Jun 2024
13 Jun 2024, 18:37
Gosolr solar panel installation facing south in place of north.
Gosolr installed solar panels on my house's roof facing south. It is an A frame roof. The sun is north and obviously the panels does not operate properly. I told them it must be corrected on which they rep**** that I have to pay for any changes. I believe it is their mistake and they must fix it. The system is on contract.
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GoSolr's replyOfficial
14 Jun 2024, 08:18Hi Johannes,
It is our responsibility to ensure that installations are carried out correctly and meet optimal performance standards. Given your description, it appears there may have been a misjudgment in the placement of the panels on your south-facing A-frame roof. Proper orientation is critical for maximizing solar energy production, and we regret any oversight on our part.
It is our responsibility to ensure that installations are carried out correctly and meet optimal performance standards. Given your description, it appears there may have been a misjudgment in the placement of the panels on your south-facing A-frame roof. Proper orientation is critical for maximizing solar energy production, and we regret any oversight on our part.
We will immediately review your case to determine the best course of action. Our team will contact you within the next 24 hours to discuss the situation and schedule an assessment. We are committed to rectifying this issue and ensuring your system operates at peak efficiency.
Thank you for bringing this to our attention. Your satisfaction is important to us, and we are dedicated to resolving this matter promptly.
Best regards,
GoSolr Team Management
GoSolr's reply14 Jun 2024, 08:18
Official
Hi Johannes,
It is our responsibility to ensure that installations are carried out correctly and meet optimal performance standards. Given your description, it appears there may have been a misjudgment in the placement of the panels on your south-facing A-frame roof. Proper orientation is critical for maximizing solar energy production, and we regret any oversight on our part.
It is our responsibility to ensure that installations are carried out correctly and meet optimal performance standards. Given your description, it appears there may have been a misjudgment in the placement of the panels on your south-facing A-frame roof. Proper orientation is critical for maximizing solar energy production, and we regret any oversight on our part.
We will immediately review your case to determine the best course of action. Our team will contact you within the next 24 hours to discuss the situation and schedule an assessment. We are committed to rectifying this issue and ensuring your system operates at peak efficiency.
Thank you for bringing this to our attention. Your satisfaction is important to us, and we are dedicated to resolving this matter promptly.
Best regards,
GoSolr Team Management