1 reviews | Active since Mar 2013
GoSolr signed and processed a contract without my consent
I requested a quotation only from GoSolr after a site visit. Without my authorisation, their consultant submitted and finalised a digital subscription agreement, debit order mandate, and compliance documents in my name — including my ID and banking details, which I had provided for quotation purposes only.
I later received a “Welcome” email from GoSolr attaching fully executed contracts showing my electronic signature and debit order authorisation, which I never gave.
When confronted, their representative admitted in recorded voice notes that he had “concluded the onboarding process” himself and that I was “not liable for anything” and “not locked into anything,” confirming there was no valid consent from my side.
This raises serious concerns about unauthorised contract execution, data misuse, and potential *****ulent processing of personal information. I have formally demanded cancellation and deletion of my data under the Consumer Protection Act (CPA) and POPIA, and will escalate to the National Consumer Commission and Information Regulator if unresolved.
Consumers should be extremely cautious before sharing any personal information with this company.
We take your feedback and the seriousness of this matter very seriously. What you’ve described does not reflect the standards or processes we uphold at GoSolr. We are currently investigating this incident in detail to understand exactly what occurred and to ensure that all customer information and authorisation procedures are handled with the utmost integrity and compliance with the Consumer Protection Act (CPA) and POPIA.
Please be assured that we do not tolerate any unauthorised processing of personal information or agreements, and we are reviewing our internal controls to prevent this from ever happening again.
Thank you for bringing this to our attention.
We take your feedback and the seriousness of this matter very seriously. What you’ve described does not reflect the standards or processes we uphold at GoSolr. We are currently investigating this incident in detail to understand exactly what occurred and to ensure that all customer information and authorisation procedures are handled with the utmost integrity and compliance with the Consumer Protection Act (CPA) and POPIA.
Please be assured that we do not tolerate any unauthorised processing of personal information or agreements, and we are reviewing our internal controls to prevent this from ever happening again.
Thank you for bringing this to our attention.
However, since sending my formal objection and data-deletion demand by email on Thursday last week, I have received no personal response or acknowledgement from anyone at GoSolr.
Instead, I’ve now received two new “Welcome to GoSolr” emails, the latest today at 14:30, continuing to confirm an active subscription that I never authorised in the first place.
This contradicts the assurances in your automated reply and raises serious doubts about the effectiveness of your so-called internal controls and data-handling compliance under the Consumer Protection Act and POPIA.
If this is the standard of follow-up after a formal objection, it speaks for itself. Empty reassurances do not constitute corrective action.
However, since sending my formal objection and data-deletion demand by email on Thursday last week, I have received no personal response or acknowledgement from anyone at GoSolr.
Instead, I’ve now received two new “Welcome to GoSolr” emails, the latest today at 14:30, continuing to confirm an active subscription that I never authorised in the first place.
This contradicts the assurances in your automated reply and raises serious doubts about the effectiveness of your so-called internal controls and data-handling compliance under the Consumer Protection Act and POPIA.
If this is the standard of follow-up after a formal objection, it speaks for itself. Empty reassurances do not constitute corrective action.
Thank you for sharing your concerns. We completely understand your frustration and appreciate your patience. Everything has been cancelled, and we have taken steps to ensure that no further communications or automated emails will be sent. You should not experience this issue again.
Warm regards,
The GoSolr Team
Thank you for sharing your concerns. We completely understand your frustration and appreciate your patience. Everything has been cancelled, and we have taken steps to ensure that no further communications or automated emails will be sent. You should not experience this issue again.
Warm regards,
The GoSolr Team