TO
Tony O
1 reviews | Active since Sept 2025
16 Feb 2026, 16:03
gosolr services and accounts
We have been addressing a wrong billingand statement from gosolr. They have been ignoring addressing our concerns and sending us our actual correct billing. They have had third party Ishmail Dair Attorney call us and harrass us severally meanwhile our account should be on credit. Till the date 16th february 2026 we are not having this matter resolved. You may consider having to utilise their services if this is how the manage thier accounts/recons. The customer service from accounts is terrible and unreachable.
Helpful (0)
Replies (6)0
Replies (6)
GoSolr's replyOfficial
16 Feb 2026, 16:47Hi Tony,
This matter has been sent to our finance team for detailed review and deliberation to ensure the account is properly reconciled and that corrective steps are taken where necessary, to make sure that this doesn't happen again.
A member of the relevant team will make direct contact with you to provide feedback once the review has been completed.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
This matter has been sent to our finance team for detailed review and deliberation to ensure the account is properly reconciled and that corrective steps are taken where necessary, to make sure that this doesn't happen again.
A member of the relevant team will make direct contact with you to provide feedback once the review has been completed.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
GoSolr's reply16 Feb 2026, 16:47
Official
Hi Tony,
This matter has been sent to our finance team for detailed review and deliberation to ensure the account is properly reconciled and that corrective steps are taken where necessary, to make sure that this doesn't happen again.
A member of the relevant team will make direct contact with you to provide feedback once the review has been completed.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
This matter has been sent to our finance team for detailed review and deliberation to ensure the account is properly reconciled and that corrective steps are taken where necessary, to make sure that this doesn't happen again.
A member of the relevant team will make direct contact with you to provide feedback once the review has been completed.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
TO
Tony O's updateReviewer Update
16 Feb 2026, 17:26They have sent an updated Statement. This was recieved promptly but still not reconed properly/correctly. I have further indicated the pop for the missing payment on email to fast track this query.
Thank you
Thank you
TO
Tony O's update16 Feb 2026, 17:26
Reviewer Update
They have sent an updated Statement. This was recieved promptly but still not reconed properly/correctly. I have further indicated the pop for the missing payment on email to fast track this query.
Thank you
Thank you
GoSolr's replyOfficial
17 Feb 2026, 09:07Hi Tony, we've sent this to our finance department, and they are working on this for you.
GoSolr's reply17 Feb 2026, 09:07
Official
Hi Tony, we've sent this to our finance department, and they are working on this for you.
TO
Tony O's updateReviewer Update
17 Feb 2026, 18:00This unacceptable. Your agent and complaince person working with your accounts team says our account is on credit of R2300 but claims that your system doesnt allow this to be indicated on Statement. What type of account system does gosolar utilise? See below.
On Tuesday, February 17, 2026, 2:29 PM, Alistair Scott <***> wrote:Hi, Anthony. Spoke to accounts. The feedback I received is that the system will show that you are in arrears by rectifying it. You have everything on email though. Sunny regards Alistair Scott
Complaints Division
On Tuesday, February 17, 2026, 2:29 PM, Alistair Scott <***> wrote:Hi, Anthony. Spoke to accounts. The feedback I received is that the system will show that you are in arrears by rectifying it. You have everything on email though. Sunny regards Alistair Scott
Complaints Division
TO
Tony O's update17 Feb 2026, 18:00
Reviewer Update
This unacceptable. Your agent and complaince person working with your accounts team says our account is on credit of R2300 but claims that your system doesnt allow this to be indicated on Statement. What type of account system does gosolar utilise? See below.
On Tuesday, February 17, 2026, 2:29 PM, Alistair Scott <***> wrote:Hi, Anthony. Spoke to accounts. The feedback I received is that the system will show that you are in arrears by rectifying it. You have everything on email though. Sunny regards Alistair Scott
Complaints Division
On Tuesday, February 17, 2026, 2:29 PM, Alistair Scott <***> wrote:Hi, Anthony. Spoke to accounts. The feedback I received is that the system will show that you are in arrears by rectifying it. You have everything on email though. Sunny regards Alistair Scott
Complaints Division
TO
Tony O's updateReviewer Update
17 Feb 2026, 18:04How does gosolar admit on calls that we are on credit but hand us over to Ishmail and Daire Attorney collection that knows no due process in obtaining third party details. secondly we have supp**** the last proof of payments how your finance/accounts omit our payments made but cant rectify this in due time. Rather beating around about Accounting systems. This is highly disturbing and I wonder how many consumers are manipulated and exploited. Have this resolved the soonest.
TO
Tony O's update17 Feb 2026, 18:04
Reviewer Update
How does gosolar admit on calls that we are on credit but hand us over to Ishmail and Daire Attorney collection that knows no due process in obtaining third party details. secondly we have supp**** the last proof of payments how your finance/accounts omit our payments made but cant rectify this in due time. Rather beating around about Accounting systems. This is highly disturbing and I wonder how many consumers are manipulated and exploited. Have this resolved the soonest.
TO
Tony O's updateReviewer Update
18 Feb 2026, 10:40Today is the 18th February 2026. We have been waiting for gosolar to resolve the billing wording and fix thier accounting systems. Acknowledging the wrong and not fixing the wrong is not a solution.
TO
Tony O's update18 Feb 2026, 10:40
Reviewer Update
Today is the 18th February 2026. We have been waiting for gosolar to resolve the billing wording and fix thier accounting systems. Acknowledging the wrong and not fixing the wrong is not a solution.