GoSolr Serivice is very bad

I am writing to formally escalate my complaint regarding the poor service I have received from your company. In March, I purchased a solar system for R120,000. At the time of purchase, I was assured that I would receive a Certificate of Compliance (COC), which is a standard requirement for solar installations. Itemeleng promised to send me the COC, but I have yet to receive it.

Two weeks ago, I followed up on this matter, and once again Itemeleng assured me she would get back to me. Unfortunately, no response has been provided. Additionally, she promised to assist me with setting up and navigating the system through the app, but this has not been done either.

I have contacted your office several times and even escalated the matter by emailing Itemeleng’s manager, but I have not received any response. This lack of communication and failure to deliver on commitments is unacceptable, especially given the significant investment I have made.

I kindly request that you provide me with the COC and the necessary support for the app immediately. Please treat this matter with urgency and provide a clear response within 7 business days. If I do not receive a satisfactory resolution within this timeframe, I will have no choice but to escalate the matter further, including lodging a formal complaint with the relevant consumer protection authorities.

I trust you will take this matter seriously and act promptly.