1 reviews | Active since Jul 2013
GOSOLR ****
After seeing the Ad for Gosolr numerous times on Instagram and Facebook we decided to contact them. From. The onset bells should have been ringing The agent was pushing for a contract which he insisted had been mailed via Docusign which never arrived, we asked for a sight visit to discuss our requirements as we are on 3-Phase, No sight visit, no contact. Over a week later I speak to Lerato the contract arrives, she says she knows what we need for 3-Phase no sight visit necessary. So we sign the contract pay over R2635, eventually the installer arrives, they cannot install they were not informed of our 3-Phase we need to run cable R13000 we refused as it was not what we signed up for. Up and down phone calls Lerato informs us we need a bigger system we need to pay an additional R600 a month we won't have to pay the for cables. We dully sign the new contract pay the additional R630 this was over a month ago, end of October to-date we still do t have our solar and we are over R3600 out of pocket. Definitely NOT a company to get involved with. Never once has a manager or owner or anyone other than sales person Lerato been in touch. This has **** written all over it.
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the installers did a pre-site and it was established that extra work would need to be done. This extra work needed to be completed at an extra cost in order for the system to work and accommodate all your needs and be compliant.
A quotation was provided of which it was agreed that you would not cover this cost and cancelled the agreement.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the installers did a pre-site and it was established that extra work would need to be done. This extra work needed to be completed at an extra cost in order for the system to work and accommodate all your needs and be compliant.
A quotation was provided of which it was agreed that you would not cover this cost and cancelled the agreement.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
