GoSolr ROCKS

I have had nothing but excellent service from GoSolr in the year and a bit I have been with them. Their customer service and response time is thorough and immediate. They stick to their promises and turn around times, and I would recommend them to everyone. I am not saying that I have not had a few instances where my solar has not worked, BUT when this has happened and I have contacted them, they have gone above and beyond to make sure that they have gotten my system up and running again in record time, their follow ups and communication is next level. During one of the surprise 'load shedding' days (a Sunday) my Solar did not kick in. I called them, and happened to get their Customer Service manager (Tanya) who had seen that there was an influx of calls, so she had jumped onto the queue from home, to assist the consultants with calls. She was extremely patient with me, asked me to bare with her as she was consulting manuals (as this was not her everyday job obviously). When she was unable to get my system up remotely, she arranged for a crew to come out within the next hour. Even after I told her it could wait for Monday, she insisted that it must be sorted out immediately, gave me her personal cell phone number and said to call her if the crew did not arrive in the allotted time. I did not have to call her, as she called me 5 minutes before the allotted time was up to check if the crew had been yet. They were actually here and dealing with the issue which happened to be a blown fuse when she called. THIS is what you call customer service. I also understand that this will NOT always be the case as they increase their customer base, and I also do not expect that type of service on every call I may have to log, but that interaction will always be front and center of my mind when I think of GoSolr. I had already had previous interactions, and the consultants have always called back when they said they would, and done what they said they were going to do. They explain everything they are doing, and are extremely patient, especially with someone like me who is a 59 year old woman, and technically challenged. so thank you GoSolr.