1 reviews | Active since Aug 2023
GOSOLR (POOR WORKMANSHIP)
Extremely disappointing
A few months ago, Gosolr installed my solar panels. They had to make holes in the roof to fix the frame for the panels. They initially didn't seal the holes properly and when it rained I had some damages to my place. So they came over and did a 'patch job' and when it rained again this week I had water coming into my house running into their battery and main board they installed and flooded my passage. The last 2 days I've been emailing and calling them and informed them of the issue and now they tell me it's outside their time frame... really, it's not even 1 year from installation. The root cause is Gosolr not sealing the holds they made and now I sit with a safety issue more than anything else. Should they not fix this week they must take they equipment away and I will warn people to be aware of their attitude after the contract is signed. I did not imagine them to operate in this shady manner and I'm still waiting for their manager to contact me.
This is not reflective of the standard of service we aim to deliver at GoSolr, and we deeply regret any distress this may have caused you. We will be sending out a specialized team to inspect the damage firsthand and assess the extent of the issue. Based on their findings, we will implement the necessary measures to rectify the damage and ensure that your property is restored to its proper condition.We understand the urgency of the situation and are committed to resolving it as soon as possible. We appreciate your patience and understanding as we work to resolve this matter.
Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
Warm regards,
GoSolr Team Management
This is not reflective of the standard of service we aim to deliver at GoSolr, and we deeply regret any distress this may have caused you. We will be sending out a specialized team to inspect the damage firsthand and assess the extent of the issue. Based on their findings, we will implement the necessary measures to rectify the damage and ensure that your property is restored to its proper condition.We understand the urgency of the situation and are committed to resolving it as soon as possible. We appreciate your patience and understanding as we work to resolve this matter.
Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
Warm regards,
GoSolr Team Management