PP
Pieter P
1 reviews | Active since Jan 2014
26 Mar 2024, 14:16
Gosolr pathetic service
Pathetic does not even begin to describe the poor service from Gosolr. I logged a call with their Helpdesk on Sunday 24/03/2024 at 14:07 informing them that our Electricity Service Provider, MyVoltage with an equally poor service history, alledges that the zero Electrical Power to my Solar System lies with our Solar System. Today is Tuesday 26/03/2024, 8 calls to the Gosolr call centre later and ABSOLUTELY NO resolution as yet, nobody has even bothered to call me back and I'm still without Power to my Solar System!
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GoSolr's replyOfficial
26 Mar 2024, 14:52Hi Pieter,
Your satisfaction is of the utmost importance to us, and we are committed to resolving this issue promptly. We understand the urgency of the situation and we are taking swift action to address the issue and restore power to your solar system as soon as possible. We have escalated the matter internally and are committed to rectify the cause of the issue. We understand the importance of having a reliable solar system, and we apologize for any inconvenience this disruption may have caused you. Our team is dedicated to providing you with the highest level of service, and we will continue to work diligently until the issue is resolved to your satisfaction.
We are here to help and will do everything in our power to address your needs. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve the issue. If you could privately reply to this with your account details that would be of assistance, thank you.
Warm regards,
GoSolr Team Management
Your satisfaction is of the utmost importance to us, and we are committed to resolving this issue promptly. We understand the urgency of the situation and we are taking swift action to address the issue and restore power to your solar system as soon as possible. We have escalated the matter internally and are committed to rectify the cause of the issue. We understand the importance of having a reliable solar system, and we apologize for any inconvenience this disruption may have caused you. Our team is dedicated to providing you with the highest level of service, and we will continue to work diligently until the issue is resolved to your satisfaction.
We are here to help and will do everything in our power to address your needs. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve the issue. If you could privately reply to this with your account details that would be of assistance, thank you.
Warm regards,
GoSolr Team Management
GoSolr's reply26 Mar 2024, 14:52
Official
Hi Pieter,
Your satisfaction is of the utmost importance to us, and we are committed to resolving this issue promptly. We understand the urgency of the situation and we are taking swift action to address the issue and restore power to your solar system as soon as possible. We have escalated the matter internally and are committed to rectify the cause of the issue. We understand the importance of having a reliable solar system, and we apologize for any inconvenience this disruption may have caused you. Our team is dedicated to providing you with the highest level of service, and we will continue to work diligently until the issue is resolved to your satisfaction.
We are here to help and will do everything in our power to address your needs. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve the issue. If you could privately reply to this with your account details that would be of assistance, thank you.
Warm regards,
GoSolr Team Management
Your satisfaction is of the utmost importance to us, and we are committed to resolving this issue promptly. We understand the urgency of the situation and we are taking swift action to address the issue and restore power to your solar system as soon as possible. We have escalated the matter internally and are committed to rectify the cause of the issue. We understand the importance of having a reliable solar system, and we apologize for any inconvenience this disruption may have caused you. Our team is dedicated to providing you with the highest level of service, and we will continue to work diligently until the issue is resolved to your satisfaction.
We are here to help and will do everything in our power to address your needs. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve the issue. If you could privately reply to this with your account details that would be of assistance, thank you.
Warm regards,
GoSolr Team Management