GoSolr - Pathetic!!!

We had a system installed via GoSolr (Residential). The property was sold and we needed a COS. The COC could not be issued due to the cables being too thin. We contacted GoSolr to tort it out, and nothing happened. The transaction was up for registration and they still did not act. We would have been penalised due to us being unable to supply a COC. A person by the name of Alie Davids agreed telephonically that the cable could be replaced by another contractor, it was done. 28 February 2026. To date, they have not paid the invoice. Further, there were other compliance issues with the system. We do not know if it has been corrected yet, since the new owner took over the contract with them. Then, my wife opted for a GoSolr system at her business. Despite us handing them a full recommendation of what system sizing is needed, they installed less backup batteries. Now, we are running out of power daily. To make things worse, we are in the food industry and our cold rooms have to run 24/7. Since the installation more than a month ago, we do not have incoming power from City Power. After investigation, it was realised that the registration with them was not done. They confirmed yesterday that it was done, but we still don't have incoming. We have to run a diesel generator when their batteries are depleted, at an massive cost. We are following up on both issues daily and do not receive any feedback. When we ask for direct numbers or a contact at their legal department, they do not provide anything. They are quick to do sales, but after sales service does not exist.