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Nemmie N
1 reviews | Active since May 2020
04 Apr 2025, 16:13
GOSOLR **** OR JUST TECHNICALLY INEFFECTIVE
Gosolr have an extremely poor technical support. They either don't answer their phones or place you on hold. Furthermore they will never return your call if the call is dropped after taking down your details. I was advised to sort my own problem and get my own electrician although I have a lease contract that should be covering problems.
They are however extremely fast to threaten blacklisting if a payment is a few day late.
I hope there is improvement and not get inefficient and more greedy?!!!
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GoSolr's replyOfficial
07 Apr 2025, 10:33Hi Nemmie,
Thank you for bringing this to our attention. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been for you.
Please note that our Escalations Team has since been in touch to assist and will remain in contact with you until the issue has been fully resolved. We are committed to making this right and ensuring that your system is operating as it .
Your experience is important to us, and we’re focused on restoring your confidence in our service.
Kind regards,
The GoSolr Team
Thank you for bringing this to our attention. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been for you.
Please note that our Escalations Team has since been in touch to assist and will remain in contact with you until the issue has been fully resolved. We are committed to making this right and ensuring that your system is operating as it .
Your experience is important to us, and we’re focused on restoring your confidence in our service.
Kind regards,
The GoSolr Team
GoSolr's reply07 Apr 2025, 10:33
Official
Hi Nemmie,
Thank you for bringing this to our attention. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been for you.
Please note that our Escalations Team has since been in touch to assist and will remain in contact with you until the issue has been fully resolved. We are committed to making this right and ensuring that your system is operating as it .
Your experience is important to us, and we’re focused on restoring your confidence in our service.
Kind regards,
The GoSolr Team
Thank you for bringing this to our attention. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been for you.
Please note that our Escalations Team has since been in touch to assist and will remain in contact with you until the issue has been fully resolved. We are committed to making this right and ensuring that your system is operating as it .
Your experience is important to us, and we’re focused on restoring your confidence in our service.
Kind regards,
The GoSolr Team