JR
John R
1 reviews | Active since Jan 2021
24 Feb 2025, 09:49
GoSolr - no support!!!
GoSolr has never completed my installation set up and now I have been battling for 2 days to get the right settings for load shedding - and the system is not backing up when Eskom fails. I have requested a technician to come and review the set up so I can enjoy the benefits of what I have paid for - for 18 months
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Replies (4)
GoSolr's replyOfficial
24 Feb 2025, 10:08Hi John,
We appreciate you bringing this to our attention. Your system should be providing the reliable backup power you signed up for, and we want to get this resolved for you as soon as possible. Our team is escalating your request, and a technician will be in touch shortly to review and adjust your setup.
Please keep an eye out for further communication, and thank you for your patience while we ensure your system operates as expected.
Sunny regards,
The GoSolr Team
We appreciate you bringing this to our attention. Your system should be providing the reliable backup power you signed up for, and we want to get this resolved for you as soon as possible. Our team is escalating your request, and a technician will be in touch shortly to review and adjust your setup.
Please keep an eye out for further communication, and thank you for your patience while we ensure your system operates as expected.
Sunny regards,
The GoSolr Team
GoSolr's reply24 Feb 2025, 10:08
Official
Hi John,
We appreciate you bringing this to our attention. Your system should be providing the reliable backup power you signed up for, and we want to get this resolved for you as soon as possible. Our team is escalating your request, and a technician will be in touch shortly to review and adjust your setup.
Please keep an eye out for further communication, and thank you for your patience while we ensure your system operates as expected.
Sunny regards,
The GoSolr Team
We appreciate you bringing this to our attention. Your system should be providing the reliable backup power you signed up for, and we want to get this resolved for you as soon as possible. Our team is escalating your request, and a technician will be in touch shortly to review and adjust your setup.
Please keep an eye out for further communication, and thank you for your patience while we ensure your system operates as expected.
Sunny regards,
The GoSolr Team
JR
John R's updateReviewer Update
24 Feb 2025, 10:12Please call me urgently on *** to arrange a technician. This is totally out of hand!!!!
JR
John R's update24 Feb 2025, 10:12
Reviewer Update
Please call me urgently on *** to arrange a technician. This is totally out of hand!!!!
JR
John R's updateReviewer Update
06 Mar 2025, 15:12GoSolr finally arrived at my house to find a battery that was done. It's now been 10 days since they promised to replace the battery...yet no one has arrived.
JR
John R's update06 Mar 2025, 15:12
Reviewer Update
GoSolr finally arrived at my house to find a battery that was done. It's now been 10 days since they promised to replace the battery...yet no one has arrived.
JR
John R's updateReviewer Update
11 Mar 2025, 12:49It's now 16 days - and despite a promise yesterday that Non Stop Solar will be at my premises today - with a phone call to announce their time, NOTHING!!
JR
John R's update11 Mar 2025, 12:49
Reviewer Update
It's now 16 days - and despite a promise yesterday that Non Stop Solar will be at my premises today - with a phone call to announce their time, NOTHING!!