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Curt L

1 reviews | Active since Jun 2023

22 Jun 2023, 14:29

Gosolr needs management to step in.

From the start the installation was plagued by electrical problems which even caused the house to switch off electrically during load shedding one night and I had to call out the inspector to correct the bad wiring done by another “team”. Overall the installation is badly done and today some 5 weeks later , I have had the pleasant customer support guy “Enrico” sort my mobile app out for me over the phone. 2 teams before had different ideas on this fix which didn’t work and my biggest gripe is that communication doesn’t exist between teams. Now finally I can look at the status of my solar installation online on my phone. It’s a shame really with all there installations and so called experience that Gosolr behaves like they do…

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Replies (1)
GoSolr
GoSolr's reply22 Jun 2023, 15:06
Official
Hi Curt,

Sorry to hear that your initial experience was not a positive one.
Thank you for the feedback as we continuously strive to improve our all-round service.

Regards, 

Gosolr Team Management