KA
Kevin A
1 reviews | Active since May 2024
07 May 2024, 13:44
Gosolr & Nano substandard installation
We have had a terrible experience with Nano & GoSolr Installation was substandard - using more electricity now that we did with Eskom - 5 Tickets opened Firstly they moved the prepaid meter which didn't work City Power & 4 technicians were sent - WAS NOT CITY POWERS issue Finally a Technician arrived who new what he was doing - Prepaid worked Still using more electricity than before - he came back removed a wire which helped but did not fix the problem - phoned him to come back (as he was the only one that knew what he was doing - but cant get him back here after many calls - Finally had to stop the debit order
Helpful (0)
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Replies (3)
GoSolr's replyOfficial
07 May 2024, 13:49Dear Kevin,
Your feedback is invaluable to us, and we are committed to resolving this matter promptly. We have promptly forwarded your information to have our support validate and investigate these instances. Our priority is to ensure that your solar system operates efficiently and meets your expectations in terms of energy consumption.
Thank you for your patience and understanding as we work to resolve this matter promptly. Thank you for choosing GoSolr. We are committed to delivering the high-quality service you deserve.
Best regards,
GoSolr Team Management
Your feedback is invaluable to us, and we are committed to resolving this matter promptly. We have promptly forwarded your information to have our support validate and investigate these instances. Our priority is to ensure that your solar system operates efficiently and meets your expectations in terms of energy consumption.
Thank you for your patience and understanding as we work to resolve this matter promptly. Thank you for choosing GoSolr. We are committed to delivering the high-quality service you deserve.
Best regards,
GoSolr Team Management
GoSolr's reply07 May 2024, 13:49
Official
Dear Kevin,
Your feedback is invaluable to us, and we are committed to resolving this matter promptly. We have promptly forwarded your information to have our support validate and investigate these instances. Our priority is to ensure that your solar system operates efficiently and meets your expectations in terms of energy consumption.
Thank you for your patience and understanding as we work to resolve this matter promptly. Thank you for choosing GoSolr. We are committed to delivering the high-quality service you deserve.
Best regards,
GoSolr Team Management
Your feedback is invaluable to us, and we are committed to resolving this matter promptly. We have promptly forwarded your information to have our support validate and investigate these instances. Our priority is to ensure that your solar system operates efficiently and meets your expectations in terms of energy consumption.
Thank you for your patience and understanding as we work to resolve this matter promptly. Thank you for choosing GoSolr. We are committed to delivering the high-quality service you deserve.
Best regards,
GoSolr Team Management
KA
Kevin A's updateReviewer Update
07 May 2024, 13:57You can NEVER get to speak to Senior management after 5 tickets opened - Not Resolved
Paying Escom more now that before I had Solar
Paying Escom more now that before I had Solar
KA
Kevin A's update07 May 2024, 13:57
Reviewer Update
You can NEVER get to speak to Senior management after 5 tickets opened - Not Resolved
Paying Escom more now that before I had Solar
Paying Escom more now that before I had Solar
GoSolr's replyOfficial
07 May 2024, 16:02Hi Kevin,
We have escalated your query and a representative will reach out to you.
Kind Regards,
GoSolr Team Management
We have escalated your query and a representative will reach out to you.
Kind Regards,
GoSolr Team Management
GoSolr's reply07 May 2024, 16:02
Official
Hi Kevin,
We have escalated your query and a representative will reach out to you.
Kind Regards,
GoSolr Team Management
We have escalated your query and a representative will reach out to you.
Kind Regards,
GoSolr Team Management