1 reviews | Active since Feb 2017
GoSolr Motto should be - Loadshedding with Solar panels - Only in SA
I have lost all hope in GoSolr. Once you signed up then the nightmare starts. My advise to anyone thinking of their service... 1.) The registration & approval process is seamless, It will make you believe that you dealing with the most amazing, efficient business out there. 2.) Installation really depends on the installer they assign to you. So it can be either good or really bad. And I have read some pretty shocking Facebook and Hello Peter comments on Installers. 3.) After sales - Now here is the socker, You don't have to take my word for it, Just read some of the comments' here on Facebook. There is so much focus on new sales that it outweighs the support for existing clients. Example, I logged a request on Friday and had to call them on Monday to ask what time someone can assist me. They don't make notes on their system. So you end up repeating the same issue every time YOU have call THEM back.
We do apologise for the service you feel received; we are always trying to improve our services towards customers and hope that transparency on the matter is seen as the utmost priority. We understand that your previous support requests have been attended to with the utmost urgency and provided with an explanation throughout the process as best we can, such is the current issue on hand.
We would like to regain your trust and demonstrate that your satisfaction is our utmost priority. We kindly request that you allow us the opportunity to make things right and resolve your current issues by our support agents investigating at the moment and hope it comes to a swift resolution.
Once again, we extend our apologies for the inconvenience you have faced. Your feedback helps us grow, and we are committed to learning from this experience to ensure that we offer a better and more transparent service to all our customers.
Regards,
Gosolr Team Management
We do apologise for the service you feel received; we are always trying to improve our services towards customers and hope that transparency on the matter is seen as the utmost priority. We understand that your previous support requests have been attended to with the utmost urgency and provided with an explanation throughout the process as best we can, such is the current issue on hand.
We would like to regain your trust and demonstrate that your satisfaction is our utmost priority. We kindly request that you allow us the opportunity to make things right and resolve your current issues by our support agents investigating at the moment and hope it comes to a swift resolution.
Once again, we extend our apologies for the inconvenience you have faced. Your feedback helps us grow, and we are committed to learning from this experience to ensure that we offer a better and more transparent service to all our customers.
Regards,
Gosolr Team Management