1 reviews | Active since Oct 2021
GoSolr makes promises, but don't deliver
The installation of the Solar system was done within first 3 days. We pay a lot per month for 3 Phase system. We still pay Esom nearly the same per month. When there's loadshedding in the whole are, we have no power. We've had 3 or 4 consultants to come look at the problem. The feedback is nonsensical. I overhead the one consultant saying that we're not getting 100% optimal energy storage, because of the way the panels were installed. We are pensioners, this money comes out of a small budget. Since this system was installed a few months ago, we've only had promises, but no solutions. I'm so sick and tired of my husband phoning them at least once a week or two weeks, but no action. They have not delivered what they promised us.
Thank you for bringing your concerns to our attention. We understand the importance of reliable power supply, especially for pensioners like yourselves, and that the system has not met your expectations. Please know that we take your feedback seriously, and we are committed to resolving the issues you have encountered.
After reviewing your account, our support department can confirm that the strings of your solar panels are functioning correctly. However, it appears that your energy consumption is higher than expected, which may be contributing to the issue you are facing. Our team will reach out to you to discuss your energy consumption patterns and identify any potential solutions to optimize the performance of your solar system. We understand the financial strain this situation may be causing, and we are dedicated to finding a resolution that meets your needs.
We appreciate your patience as we work to address this matter. Please rest assured that we are committed to delivering the service and results that the system provides.
Warm regards,
GoSolr Team Management
Thank you for bringing your concerns to our attention. We understand the importance of reliable power supply, especially for pensioners like yourselves, and that the system has not met your expectations. Please know that we take your feedback seriously, and we are committed to resolving the issues you have encountered.
After reviewing your account, our support department can confirm that the strings of your solar panels are functioning correctly. However, it appears that your energy consumption is higher than expected, which may be contributing to the issue you are facing. Our team will reach out to you to discuss your energy consumption patterns and identify any potential solutions to optimize the performance of your solar system. We understand the financial strain this situation may be causing, and we are dedicated to finding a resolution that meets your needs.
We appreciate your patience as we work to address this matter. Please rest assured that we are committed to delivering the service and results that the system provides.
Warm regards,
GoSolr Team Management