GoSolr just want to sign you up, not interested in servicing you

I contacted this company because my brother uses them and seems happy, but boy! The poor service I have had from these people!

The pre-inspection guy deliberately misled me away from the package I asked for, and did a hard sell for a higher package on fabricated recommendations. So that I sign up for the more expensive package I didn't need.

Then the installers came, worked and left without showing me how to log on to the app, track my consumption etc. They didn't even show me how to read the machine on the premises, never mind using the app. How do I even know if everything is working as it should!

Then I got a few emails asking me to check warnings on that same app that I was never introduced to. So I wrote to their help desk, attaching the warning emails. I have logged 2x calls with the help@gosolr email a week ago. And to-date have not been assisted.

Meanwhile the debit order is going through. Which was clearly the aim - nothing about actually giving me the service that I'm paying for. Additionally, the cancelation fee is R22k. Must be nice!