wV
willie V
1 reviews | Active since Jan 2012
25 Feb 2026, 10:56
GoSolr Issues
We had a system that worked well for +1year and decided to do an upgrade in January 2026 to only increase capacity due to ongoing power outages in Hartbee****rt Dam. Since the upgrade mid-January 2026, we have ongoing issues with the system GoSolr sends our (Sparky Electrical teams) and they are constantly changing, messing up the system with items that was working suddenly stops working when the power is out. We have logged innumerable tickets with frustrations each time someone comes out to sort out, they mess up something else that was working well. We have now requested an urgent total QC to be done to resolve these ongoing issues for +3weeks now?
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GoSolr's replyOfficial
25 Feb 2026, 11:54Hi Willie,
We completely understand how frustrating this must be.
Your request for a full quality control assessment has been escalated to our senior team for urgent attention. A member of the team will be in contact with you shortly to coordinate a comprehensive review of the installation and ensure the system is stabilised properly.
The goal is to resolve this completely, not patch by patch, and restore your system to consistent, reliable performance.
Thank you for your continued patience while this is being addressed.
Kind regards,
The GoSolr Team
We completely understand how frustrating this must be.
Your request for a full quality control assessment has been escalated to our senior team for urgent attention. A member of the team will be in contact with you shortly to coordinate a comprehensive review of the installation and ensure the system is stabilised properly.
The goal is to resolve this completely, not patch by patch, and restore your system to consistent, reliable performance.
Thank you for your continued patience while this is being addressed.
Kind regards,
The GoSolr Team
Best regards,
GoSolr's reply25 Feb 2026, 11:54
Official
Hi Willie,
We completely understand how frustrating this must be.
Your request for a full quality control assessment has been escalated to our senior team for urgent attention. A member of the team will be in contact with you shortly to coordinate a comprehensive review of the installation and ensure the system is stabilised properly.
The goal is to resolve this completely, not patch by patch, and restore your system to consistent, reliable performance.
Thank you for your continued patience while this is being addressed.
Kind regards,
The GoSolr Team
We completely understand how frustrating this must be.
Your request for a full quality control assessment has been escalated to our senior team for urgent attention. A member of the team will be in contact with you shortly to coordinate a comprehensive review of the installation and ensure the system is stabilised properly.
The goal is to resolve this completely, not patch by patch, and restore your system to consistent, reliable performance.
Thank you for your continued patience while this is being addressed.
Kind regards,
The GoSolr Team
Best regards,