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Sonja C
1 reviews | Active since Mar 2013
28 Mar 2025, 17:41
GOSOLR is desperate for money, shame
My account is on a monthly debit order, and my last deduction was on 1 March 2025. I now, at 17.30, receive an SMS telling me that I have not paid my account, and that if I do not pay, you will disconnect my system.???!!!
***? You clearly have absolute *****s working in your Accounts department ... 30% for sure.
You disconnect my system and I will sue you out of your profit margin, you useless lot. This is a public warning.
Helpful (0)
Replies (4)0
Replies (4)
GoSolr's replyOfficial
31 Mar 2025, 11:36Hi Sonja
You may have received a message about an outstanding payment. If your account is up to date, you can safely disregard it — no action is needed.
You may have received a message about an outstanding payment. If your account is up to date, you can safely disregard it — no action is needed.
We understand this may have caused confusion or concern, and we are taking steps to prevent it from happening again.
Thank you for your continued support.
Regards,
The GoSolr Team
The GoSolr Team
GoSolr's reply31 Mar 2025, 11:36
Official
Hi Sonja
You may have received a message about an outstanding payment. If your account is up to date, you can safely disregard it — no action is needed.
You may have received a message about an outstanding payment. If your account is up to date, you can safely disregard it — no action is needed.
We understand this may have caused confusion or concern, and we are taking steps to prevent it from happening again.
Thank you for your continued support.
Regards,
The GoSolr Team
The GoSolr Team
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Sonja C's updateReviewer Update
31 Mar 2025, 11:56SORRY is not acceptable. When I phoned the number on the SMS this morning, I had to speak to an arrogant little person at the NIMBLE GROUP, who has the absolute audacity to tell me I don't have to be rude??!!! REALLY ? I have every right to be rude, and whoever doesn't like it, can shove it wherever. If I owed ypu money, it's a different story, but I DO NOT.
After speaking to Gosolr (at my expense), and wasting about 20 minutes on the phone, you people are still hiding behind "SORRY".?
After receiving a call from Clint, he vehemently denies that Godolr have breached the POPIA, and claims the message was generated from the Gosolr system.
Yes, another SMS was received some time after the initial one, saying "SORRY", but again, it was a blanket apology, and yet Gosolr seems to think it's acceptable, and I must now go away.
What do I expect? That my time has a monetary value attached to it, that SORRY is not good enough, and that although mistakes happen, it's how you handle them. Issuing a blanket apology, does NOT work for me. In addition, you should be compensating your customers and you need to learn that for every action, there is a reaction.
After speaking to Gosolr (at my expense), and wasting about 20 minutes on the phone, you people are still hiding behind "SORRY".?
After receiving a call from Clint, he vehemently denies that Godolr have breached the POPIA, and claims the message was generated from the Gosolr system.
Yes, another SMS was received some time after the initial one, saying "SORRY", but again, it was a blanket apology, and yet Gosolr seems to think it's acceptable, and I must now go away.
What do I expect? That my time has a monetary value attached to it, that SORRY is not good enough, and that although mistakes happen, it's how you handle them. Issuing a blanket apology, does NOT work for me. In addition, you should be compensating your customers and you need to learn that for every action, there is a reaction.
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Sonja C's update31 Mar 2025, 11:56
Reviewer Update
SORRY is not acceptable. When I phoned the number on the SMS this morning, I had to speak to an arrogant little person at the NIMBLE GROUP, who has the absolute audacity to tell me I don't have to be rude??!!! REALLY ? I have every right to be rude, and whoever doesn't like it, can shove it wherever. If I owed ypu money, it's a different story, but I DO NOT.
After speaking to Gosolr (at my expense), and wasting about 20 minutes on the phone, you people are still hiding behind "SORRY".?
After receiving a call from Clint, he vehemently denies that Godolr have breached the POPIA, and claims the message was generated from the Gosolr system.
Yes, another SMS was received some time after the initial one, saying "SORRY", but again, it was a blanket apology, and yet Gosolr seems to think it's acceptable, and I must now go away.
What do I expect? That my time has a monetary value attached to it, that SORRY is not good enough, and that although mistakes happen, it's how you handle them. Issuing a blanket apology, does NOT work for me. In addition, you should be compensating your customers and you need to learn that for every action, there is a reaction.
After speaking to Gosolr (at my expense), and wasting about 20 minutes on the phone, you people are still hiding behind "SORRY".?
After receiving a call from Clint, he vehemently denies that Godolr have breached the POPIA, and claims the message was generated from the Gosolr system.
Yes, another SMS was received some time after the initial one, saying "SORRY", but again, it was a blanket apology, and yet Gosolr seems to think it's acceptable, and I must now go away.
What do I expect? That my time has a monetary value attached to it, that SORRY is not good enough, and that although mistakes happen, it's how you handle them. Issuing a blanket apology, does NOT work for me. In addition, you should be compensating your customers and you need to learn that for every action, there is a reaction.
GoSolr's replyOfficial
31 Mar 2025, 12:16Hi Sonja
This SMS was sent in error; we understand it may have caused confusion or concern.
This SMS was sent in error; we understand it may have caused confusion or concern.
We’re taking steps to ensure this doesn’t happen again.
Thank you for your understanding and continued support.
Thank you for your understanding and continued support.
Regards,
GoSolr management
GoSolr management
GoSolr's reply31 Mar 2025, 12:16
Official
Hi Sonja
This SMS was sent in error; we understand it may have caused confusion or concern.
This SMS was sent in error; we understand it may have caused confusion or concern.
We’re taking steps to ensure this doesn’t happen again.
Thank you for your understanding and continued support.
Thank you for your understanding and continued support.
Regards,
GoSolr management
GoSolr management
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Sonja C's updateReviewer Update
31 Mar 2025, 13:24Stop repeating yourselves, it's becoming very annoying.
Clint - I am waiting for a formal written personalized apology letter.
Clint - I am waiting for a formal written personalized apology letter.
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Sonja C's update31 Mar 2025, 13:24
Reviewer Update
Stop repeating yourselves, it's becoming very annoying.
Clint - I am waiting for a formal written personalized apology letter.
Clint - I am waiting for a formal written personalized apology letter.