Gosolr is costing us double

We got the solar system a few years ago. From the start we had problems, struggling to get the most out of the system. the first 3 months only half of our panels were connected, but nobody noticed it with the installation. It has always been up and down. For the last 2 months, the wifi thing on the system is not working, which means we cannot access the app. They can't even access remotely. Been trying to get this fixed. we did log a call 30/12/2025 about the app, they asked us to reset the wifi thing, which also was not working. I was asked to take a video and send it. Was unable to email it, so i whatsapp it to the agent. after that I have not heard anything again.

Decided to phone today because our system just trips, everything is off. This is now the second time it happened this week. It has previously happened as well but we didn't report it.

When i spoke to the agent now regarding the tripping, he informed me he cannot access the system, obviously because it is broker and needs to be fixed. I asked him when will they come to fix it, and he responded to say he does not know. So how long will it take then for someone to assist to fix the problem? I mean i understand people might still be on leave, but shouldn't there be a standby team to assist?

This system is costing us more money than saving. In the beginning we left it to see if it will get better, but this year we noticed that we are paying double. We pay for the solar system, and we still have to pay a lot of money on prepaid every month. This system is really double then what we paid before we got the system, we are not saving at all.

We are so unhappy with this system, I will not pay them to come and take it out, because the system is giving us problems from the start, and still, they cant fix their problems to help their consumers. This is ridiculous.