JT
JUAN T
1 reviews | Active since Sept 2024
24 Mar 2025, 15:59
Gosolr Installation
Gosolr Installation.
Sales was quick to sign me up told me i'll be up and running in 1 week i just need to pay my admin profile fee as soos as possible.
Week goes by nothing happens.
Call them, only get apologies, another 2 weeks goes by finally they came after a battle.
Their sub contractors (Nonstop Solar) show up at 2pm. Ask them where they would like access to the roof. Then theybsay the solar panels will arrive later today.
Do half an Installation then say they dont know when the panels will arrive but they will be back tomorrow.
Worst customer experience. Would not recommend this company. Unless you have patience and expectation of never hearing anything back.
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
24 Mar 2025, 16:34Hi Juan,
We're sorry to hear about your experience. This is not the service standard we strive for. Our team will be reaching out to you shortly to assist and address your concerns.
We're sorry to hear about your experience. This is not the service standard we strive for. Our team will be reaching out to you shortly to assist and address your concerns.
Kind regards,
The GoSolr Team
The GoSolr Team
GoSolr's reply24 Mar 2025, 16:34
Official
Hi Juan,
We're sorry to hear about your experience. This is not the service standard we strive for. Our team will be reaching out to you shortly to assist and address your concerns.
We're sorry to hear about your experience. This is not the service standard we strive for. Our team will be reaching out to you shortly to assist and address your concerns.
Kind regards,
The GoSolr Team
The GoSolr Team
JT
JUAN T's updateReviewer Update
24 Mar 2025, 17:07Thank you for the call, i do hope the rest of the process is hasstle fee
JT
JUAN T's update24 Mar 2025, 17:07
Reviewer Update
Thank you for the call, i do hope the rest of the process is hasstle fee
GoSolr's replyOfficial
20 Oct 2025, 12:17Hi Juan,
Thank you for sharing your feedback with us. We’re glad to hear that everything has since been resolved and that your system and app are now working as expected.
We truly appreciate your patience throughout the process and for giving us the opportunity to assist.
Warm regards,
The GoSolr Team
Thank you for sharing your feedback with us. We’re glad to hear that everything has since been resolved and that your system and app are now working as expected.
We truly appreciate your patience throughout the process and for giving us the opportunity to assist.
Warm regards,
The GoSolr Team
GoSolr's reply20 Oct 2025, 12:17
Official
Hi Juan,
Thank you for sharing your feedback with us. We’re glad to hear that everything has since been resolved and that your system and app are now working as expected.
We truly appreciate your patience throughout the process and for giving us the opportunity to assist.
Warm regards,
The GoSolr Team
Thank you for sharing your feedback with us. We’re glad to hear that everything has since been resolved and that your system and app are now working as expected.
We truly appreciate your patience throughout the process and for giving us the opportunity to assist.
Warm regards,
The GoSolr Team