Gosolr incompentent finance and sales department

From my last complaint which was not dealt with I was forced to upgrade which I done. This was done mid to end of January 2026. Firstly the installers installed the incorrect system after 90% of the work was done I was told sorry they installed the incorrect system and would need a few more hours to install the correct system. I told Gosolr to leave the incorrectly installed system as it was 90% done and this would mean I would be without electricy for yet another 4 hours it was agreed and after another half hour the installers told me they were instructed by Robyn the sales manager not to continue even tho I told them to leave it. System was eventually installed and at 6pm the installers were off my property. Now for the bigger issue so my January invoice was paid as with all previous months invoices are paid and POP emailed through if the POP is not sent they just throttle the system. My payments are due on the 26th of each month The 6th February my system is throttled at 11pm in the evening which disturbed my household as the power was off and on. I call these incompentent people to ask what is going on as my next payment is due on the 26th February, I am then told I have an outstanding amount of R3450 which I cannot understand where this amount came from, my only reasoning is that they have not allocated January payment and expect February payment which where there is a signed form stating I pay on or by the 26th of each month. Now I am confused. Then I am told by the sales manager Robyn useless person finance is back on Monday which I am aware they are available over the weekend. Gosolr will tell you any form of lies. I am told by a technician he will escalate this to finance. From 9am to 1pm nothing is done no communication from Gosolr. I am left paralysed not been able to carry on with my household appliances while they sit back and just tell me to wait for Monday. WHY NOT RAISE THIS IN THE WEEK????? They could have sorted out the *********** finance department which you can never speak to not sure if they are special personal who too good for customers to speak with. This is the department who are causing 80% of the issues. Gosolr provide a service all departments are to be available 7 days a week.

I told the sales manager it seems i was charged an admin fee and not sure what the other amount is. The admin is confirmed in an email this will be waived but yet again between sales, technical and finance there is no communication. While I the customer suffers they are collecting their money and trying to force me to pay an amount that is not due.

I cannot paste the messages from the sales manager and the emails sent to Gosolr. I never receive a reply from the help or finance email . Honestly go with another company where you can speak to the finance department and do not bull **** you. People who have gone with Gosolr I suggest you do a proper test on your system and you will find it does not produce what they sell to you.