1 reviews | Active since Mar 2024
Gosolr Go fly a kite...
It is a pity that I have to even select a 1 star. Gosolr takes your money religiously every month, no problem. I have had an issue since 21.02.2024 ticket 33012. First it was the battery, they exchanged the battery, but the technician found that it is the inverter, so I have a new battery with a faulty inverter. I get no communication from anyone at Gosolr. I have to follow up and I am the paying customer here or am I missing something? I am busy with legal advice to get out of this lifetime contract that is clearly in breach by Gosolr contract. I would rather have no power than have the stress and aggravation caused by Gosolr. I really hope that I do not receive an automated reply and empty promises. I will only communicate with the CEO / Founder / Owner etc.
Your feedback is crucial to us, and we are committed to resolving the issues you've raised promptly and effectively. Please be assured that we take your concerns seriously, and we are actively working to address them. A member of our management team, will be made to discuss your concerns in detail and ensure that your issues are resolved to your satisfaction. Additionally, our Quality Assurance team is currently analyzing your GoSolr plant, and they are prioritizing the balancing of the batteries to optimize their performance. We understand that you believe the inverter needs to be replaced, and we will investigate this matter further to determine the best course of action.
We understand your frustration and assure you that we are committed to resolving your concerns as quickly as possible. Your satisfaction is of utmost importance to us, and we appreciate your patience as we work to address these issues. Please rest assured that we will provide you with updates and feedback as soon as possible. Thank you for bringing these matters to our attention, and we appreciate your continued patience and understanding.
Warm regards,
GoSolr Team Management
Your feedback is crucial to us, and we are committed to resolving the issues you've raised promptly and effectively. Please be assured that we take your concerns seriously, and we are actively working to address them. A member of our management team, will be made to discuss your concerns in detail and ensure that your issues are resolved to your satisfaction. Additionally, our Quality Assurance team is currently analyzing your GoSolr plant, and they are prioritizing the balancing of the batteries to optimize their performance. We understand that you believe the inverter needs to be replaced, and we will investigate this matter further to determine the best course of action.
We understand your frustration and assure you that we are committed to resolving your concerns as quickly as possible. Your satisfaction is of utmost importance to us, and we appreciate your patience as we work to address these issues. Please rest assured that we will provide you with updates and feedback as soon as possible. Thank you for bringing these matters to our attention, and we appreciate your continued patience and understanding.
Warm regards,
GoSolr Team Management