AK
Ariella K
1 reviews | Active since May 2023
16 May 2023, 15:11
GoSolr - Fulfilment Dept support - Sadia Frank
At time of writing, the GoSolr Sales team, online on-boarding system and call center fell horribly short of expected services or the usual standard subscription ease. In addition, their call center seems overwhelmed and their sales team failed to respond or assist to calls and numerous e mails. That said, I cannot compliment the support and assistance - way beyond her job title - of Sadia Frank (Fulfilment Advisor). She is incredible, approachable and provided the support and contact one expects when signing up as a new client. My 5 stars are to her and I hope the installation and post sales quality and service of GoSolr live up to what she has undertaken over the last week to assist me.
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Replies (1)GoSolr's replyOfficial
17 May 2023, 08:08Good morning Ariella,
We would like to thank you for the feedback as it is truly appreciated.
It is always heart-warming when our team members go the extra-mile to deliver the service we strive for.
This awesome feedback will be relayed to the relevant team member as well as management. We hope that your journey with us will continue to be of the level of service we strive for, for all our customers being existing as well as new.
Once again thank you for the compliment.
Regards,
Gosolr Team Management
GoSolr's reply17 May 2023, 08:08
Official
Good morning Ariella,
We would like to thank you for the feedback as it is truly appreciated.
It is always heart-warming when our team members go the extra-mile to deliver the service we strive for.
This awesome feedback will be relayed to the relevant team member as well as management. We hope that your journey with us will continue to be of the level of service we strive for, for all our customers being existing as well as new.
Once again thank you for the compliment.
Regards,
Gosolr Team Management
